Rami Fakhoury
Business
Noblesville,IN
Summary
Over 8 years of customer service experience and cash handling Bilingual (English -Arabic) Excellent interpersonal skills University of Jordan Graduated 2014 Excellent computer skills including MS Office Authorized to work in the US for any employer
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Sales Specialist
Spectrum Communications
Carmel, IN
09.2022 - Current
- Manage clients needs in this competitive market
- Selling different home and personal packages for our clients that suits there needs
- Solving issues in regards to there service
- Interacted with clients daily to provide personalized product guidance, resolve issues and open new accounts.
- Provided first-rate service to all clients and potential customers.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Trained and mentored new sales representatives.
Sales Associate
Anderson automall
, IN
07.2021 - 09.2023
- Demonstrates vehicle features and takes customers on test drives
- Closes sales by overcoming their objection and negotiate to close the deal
- Adding car inventory to our dealer system.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Customer Service Representative
Hertz Corp
Portland, OR
04.2018 - 04.2020
- Greeting customers
- Solved customers complaints and issues
- Processed rentals and selling our optional services
- Delivered a personalized, caring experience for our clients and get to know them and understand their needs
- Provided customers with a personalized rewarding experience that starts with providing accurate information as well as understanding each client's unique needs
- Processed transactions accurately and efficiently to build client confidence and trust, based on established policies and procedures
- Provided continuous training and developmental opportunities to help people achieve their goals, whatever their background or experience
- Experienced in car sales and knowledge of car services industry, products and solutions
- Communicated effectively and confidently, and is comfortable engaging all customers
- Provided clients information about their reservations and introducing services and products that will meet their needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Call Center Agent
Hertz Corp
Amman, JO
12.2015 - 12.2017
- Greeting Customers on the phone
- Handled Customers inquiries via calls and emails
- Awarded Employee of the Month for consistently taking the initiative to learn new tasks and increase job responsibilities
- Delivered exceptional customer service that exceed their expectations
- Provided information about cars prices worldwide
- Solving Customers complaints and issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Guest Services Associate
Marriott
04.2014 - 11.2015
- Greeted and welcomed guests at front doors upon arrival
- Provided information to guests about policies, reservations at hotel as well as local area (directions and places to eat)
- Posted charges to guest account and processed payments
- Listened to and resolved customer complaints
- Was complimented on multi-tasking and effective communication skills.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service
- Trained new staff on correct procedures, compliance requirements, and performance strategies
- Confirmed arrival and departure times for guests
- Resolved complaints regarding housekeeping and room service
- Interacted with customer service team to deliver consistent, exceptional service to all guests
Education
Bachelor Degree - Business Management
University of Jordan
Jordan 10.2009 - 01.2014
Skills
Customer service oriented
Bilingual Arabic
Problem solving
Empathy
Active Listening
Adaptability
Communication
Resilience
Negotiation
Time management
Development in any professional field
Positive attitude
Certification
Finance
Timeline
Sales Specialist
Spectrum Communications
09.2022 - Current
Sales Associate
Anderson automall
07.2021 - 09.2023
Customer Service Representative
Hertz Corp
04.2018 - 04.2020
Call Center Agent
Hertz Corp
12.2015 - 12.2017
Guest Services Associate
Marriott
04.2014 - 11.2015
Bachelor Degree - Business Management
University of Jordan
10.2009 - 01.2014