Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rami Fakhoury

Business
Noblesville,IN

Summary

Over 8 years of customer service experience and cash handling Bilingual (English -Arabic) Excellent interpersonal skills University of Jordan Graduated 2014 Excellent computer skills including MS Office Authorized to work in the US for any employer

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certificate

Work History

Sales Specialist

Spectrum Communications
Carmel, IN
09.2022 - Current
  • Manage clients needs in this competitive market
  • Selling different home and personal packages for our clients that suits there needs
  • Solving issues in regards to there service
  • Interacted with clients daily to provide personalized product guidance, resolve issues and open new accounts.
  • Provided first-rate service to all clients and potential customers.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Trained and mentored new sales representatives.

Sales Associate

Anderson automall
, IN
07.2021 - 09.2023
  • Demonstrates vehicle features and takes customers on test drives
  • Closes sales by overcoming their objection and negotiate to close the deal
  • Adding car inventory to our dealer system.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.

Customer Service Representative

Hertz Corp
Portland, OR
04.2018 - 04.2020
  • Greeting customers
  • Solved customers complaints and issues
  • Processed rentals and selling our optional services
  • Delivered a personalized, caring experience for our clients and get to know them and understand their needs
  • Provided customers with a personalized rewarding experience that starts with providing accurate information as well as understanding each client's unique needs
  • Processed transactions accurately and efficiently to build client confidence and trust, based on established policies and procedures
  • Provided continuous training and developmental opportunities to help people achieve their goals, whatever their background or experience
  • Experienced in car sales and knowledge of car services industry, products and solutions
  • Communicated effectively and confidently, and is comfortable engaging all customers
  • Provided clients information about their reservations and introducing services and products that will meet their needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Call Center Agent

Hertz Corp
Amman, JO
12.2015 - 12.2017
  • Greeting Customers on the phone
  • Handled Customers inquiries via calls and emails
  • Awarded Employee of the Month for consistently taking the initiative to learn new tasks and increase job responsibilities
  • Delivered exceptional customer service that exceed their expectations
  • Provided information about cars prices worldwide
  • Solving Customers complaints and issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Guest Services Associate

Marriott
04.2014 - 11.2015
  • Greeted and welcomed guests at front doors upon arrival
  • Provided information to guests about policies, reservations at hotel as well as local area (directions and places to eat)
  • Posted charges to guest account and processed payments
  • Listened to and resolved customer complaints
  • Was complimented on multi-tasking and effective communication skills.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service
  • Trained new staff on correct procedures, compliance requirements, and performance strategies
  • Confirmed arrival and departure times for guests
  • Resolved complaints regarding housekeeping and room service
  • Interacted with customer service team to deliver consistent, exceptional service to all guests

Education

Bachelor Degree - Business Management

University of Jordan
Jordan
10.2009 - 01.2014

Skills

Customer service oriented

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Certification

Finance

Timeline

Sales Specialist

Spectrum Communications
09.2022 - Current

Sales Associate

Anderson automall
07.2021 - 09.2023

Customer Service Representative

Hertz Corp
04.2018 - 04.2020

Call Center Agent

Hertz Corp
12.2015 - 12.2017

Guest Services Associate

Marriott
04.2014 - 11.2015

Bachelor Degree - Business Management

University of Jordan
10.2009 - 01.2014

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