Rami Fakhoury
DeBary
Summary
Results-driven financial services professional with 8+ years of experience in customer service, sales, and financial transactions across diverse industries. Adept at fraud prevention, compliance, cash handling, and CRM systems, ensuring seamless operations, and regulatory adherence. Skilled in building strong client relationships, managing risk, and delivering exceptional service to drive customer loyalty. Proven ability to support branch operations, assist clients with financial solutions, and uphold a commitment to excellence. Recognized for professionalism, problem-solving, and a customer-centric approach. Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
12
12
years of professional experience
Work History
Operations Manager
Mama saaj
Indianapolis
04.2024 - 12.2025
- Oversaw daily restaurant operations to ensure efficient service and customer satisfaction
- Managed cash handling, daily sales reconciliation, and deposit accuracy using POS reports
- Monitored sales, labor, and expense trends to support cost control and profitability
- Coordinated staff scheduling, onboarding, and training to maintain operational coverage
- Managed vendor orders and inventory levels to minimize waste and control costs
- Handled customer inquiries and escalations, resolving issues professionally
- Implemented process improvements that increased efficiency and reduced operational issues
- Ensured compliance with internal procedures and local health and safety regulations
Client Sales Associate
Spectrum Communications
Carmel
09.2022 - 03.2024
- Conducted outbound calls to follow up on leads, enhancing client relationships and sales.
- Delivered consultative service and resolved client concerns with professionalism.
- Trained and mentored new associates to uphold service standards.
- Used CRM tools to manage customer interactions and track development
Sales Associate
Anderson Automall
07.2021 - 09.2022
- Assisted clients with financing options, ensuring transparency and compliance.
- Managed inventory and purchase order systems to streamline financial processes.
- Closed high-value transactions through persuasive communication and risk assessment.
- Fostered repeat business through quality service and financial guidance.
Customer Service Representative
Hertz Corp
Portland
04.2018 - 04.2020
- Delivered personalized service and built trust through multiple communication channels.
- Contributed to high sales metrics through upselling and product recommendations.
- Assisted customers with financial inquiries and account management.
- Resolved customer complaints with empathy and built long-term loyalty.
Call Center Agent
Hertz Corp
Amman
12.2015 - 12.2017
- Responded to customer inquiries via phone and email.
- Awarded Employee of the Month for excellence in service and compliance.
- Maintained accurate customer records and provided product support.
- Resolved a high volume of daily customer issues with professionalism.
Guest Services Associate
Marriott
Dead Sea
04.2014 - 11.2015
- Provided hotel and local information, resolved complaints, and supported guest needs.
- Managed financial transactions, including room payments and refunds.
- Trained new staff on financial procedures and compliance standards.
- Complimented on multitasking and effective communication skills.
Education
Bachelor's Degree - Business Management
University of Jordan
Jordan01.2014
Skills
- Client Relationship Management
- Product & Service Knowledge
- Sales & Upselling Techniques
- Problem Resolution
- Compliance & Attention to Detail
- Cash Handling & Financial Transactions
- CRM Systems (Salesforce, Oracle)
- Digital App & Online Support
- Fraud Prevention & Risk Awareness
- Purchase Order (PO) System Experience
- Time Management & Multi-tasking
- Team Collaboration & Integrity
Accomplishments
- Ranked 1st in customer satisfaction in multiple roles.
- Exceeded sales, retention, and service quality metrics.
- Recognized as Employee of the Month multiple times.
- Frequently praised for professionalism and problem-solving.
Languages
- Arabic
- English, Full Professional
- Arabic, Native
Timeline
Operations Manager
Mama saaj
04.2024 - 12.2025
Client Sales Associate
Spectrum Communications
09.2022 - 03.2024
Sales Associate
Anderson Automall
07.2021 - 09.2022
Customer Service Representative
Hertz Corp
04.2018 - 04.2020
Call Center Agent
Hertz Corp
12.2015 - 12.2017
Guest Services Associate
Marriott
04.2014 - 11.2015
Bachelor's Degree - Business Management
University of Jordan