Ramiro Aguilar
Houston,TX
Summary
Dynamic professional with extensive experience in logistics and restaurant management, notably as General Manager at various businesses. Proven track record in enhancing customer satisfaction and driving sales growth through effective problem-solving and strong decision-making skills. Adept at managing high-stress situations while ensuring timely delivery and operational efficiency.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
NEHDS Logistics
09.2023 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Dispatcher
JB Hunt Transportation
11.2020 - 09.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
General Manager
Wingstop Restaurant
03.2014 - 02.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Austin High School
Houston, TX05-2000
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Attention to detail
- Time management
- Stress tolerance
- Dispatching procedures
- Problem-solving
Timeline
Assistant General Manager
NEHDS Logistics
09.2023 - Current
Dispatcher
JB Hunt Transportation
11.2020 - 09.2023
General Manager
Wingstop Restaurant
03.2014 - 02.2019
High School Diploma -
Austin High School
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