Ramiro Castillo
McAllen,TX
Summary
Dynamic professional with a proven track record at Tip of the Tongue Rehabilitation, excelling in data management and team collaboration. Achieved significant customer satisfaction through effective communication and stress management. Expert in optimizing operational efficiency and enhancing guest experiences at Altitude Trampoline Park, demonstrating a unique blend of technical and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Office Clerk
Tip of the Tongue Rehabilitation
08.2018 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Trampoline Supervisor
Altitude Trampoline Park Spring-Klein
08.2016 - 07.2018
- Monitored adherence to safety guidelines and instructed guests on proper trampoline usage, minimizing the risk of injuries during park visits.
- Evaluated equipment quality regularly to ensure optimal functionality for maximum guest enjoyment at all times.
- Collaborated with other supervisors to develop new programs and events that increased customer engagement at the trampoline park.
- Optimized space utilization within the facility through careful planning of activity areas and equipment placement.
Education
Associate Of Occupational Studies - Occupational Therapy Assistant
St. Catherine University
Saint Paul, MN12.2023
Bachelor - Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, TX12.2020
Skills
- Data entry
- Maintaining records
- Data management
- Verbal communication
- Team collaboration
Timeline
Office Clerk
Tip of the Tongue Rehabilitation
08.2018 - Current
Trampoline Supervisor
Altitude Trampoline Park Spring-Klein
08.2016 - 07.2018
Associate Of Occupational Studies - Occupational Therapy Assistant
St. Catherine University
Bachelor - Criminal Justice
The University of Texas Rio Grande Valley
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