Summary
Overview
Work History
Education
Skills
Timeline
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Ramiro Figueroa

Minneapolis,MN

Summary

An artist with a desire to build a more welcoming world through art making and story telling. Exceptional experience working with clients and leveraging experiences to foster strong relationships.

Overview

13
13
years of professional experience

Work History

Flight Attendant

Sun Country
Minneapolis, MN
12.2015 - 02.2024
  • Greeted passengers, answered questions, and directed them to their seats while providing a comfortable experience.
  • Delivered onboard customer service as well as assist those who felt anxious and nervous.
  • Monitored cabin environment throughout flight, checking in with passengers to maintain and manage potential stressors.
  • Deescalated argumentative situations among passengers and anticipated and mediated potential conflicts.
  • Worked with flight crews to determine a flight plan that provided mutuality and honored individual differences.

Sales Lead

Macy's Inc.
Minneapolis, MN
07.2014 - 10.2015
  • Mentored and developed sales team members by building on their unique strengths and interests.
  • Leveraged a sense of community among diverse team members resulting in increased sales.
  • Assisted in conflict resolutions with customers and helped de-escalate stressful situations for mutual benefit to the customer, company, and sales member.
  • Developed and maintained relationships with clients by building trust and learning to anticipate client needs.

Shift Leader/Lead Barista

Chester Creek Cafe
Duluth, MN
09.2010 - 06.2014
  • Fostered an inclusive atmosphere for the local LGBTIQA+ community as well as for Duluth locals and visiting tourists.
  • Built lasting relationships with customers who became regulars.
  • Improved communication between kitchen and servers for a sense of unity.

Education

Master of Arts - Art Therapy

Adler Graduate School
Minneapolis, MN
03-2025

Bachelor of Science - Media Arts And Animation

Art Institute of San Francisco
San Francisco, CA
09-2007

Associate of Arts -

University of Wisconsin
Superior, WI
09-2002

Skills

  • Conflict resolution
  • Mediation
  • Traditional Art Media - Oil and watercolor paints Oil pastel, chalk, graphite, and ink
  • Digital Art Media - Adobe Photoshop, adobe Animate, Blendr 3D, Procreate
  • CPR and safety

Timeline

Flight Attendant

Sun Country
12.2015 - 02.2024

Sales Lead

Macy's Inc.
07.2014 - 10.2015

Shift Leader/Lead Barista

Chester Creek Cafe
09.2010 - 06.2014

Master of Arts - Art Therapy

Adler Graduate School

Bachelor of Science - Media Arts And Animation

Art Institute of San Francisco

Associate of Arts -

University of Wisconsin

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Ramiro Figueroa