Ramiro Santillan Vaquera
ACUNA,COAH.
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
OMNI LOGISTICS
09.2021 - 02.2022
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Investigated and resolved customer inquiries and complaints quickly.
MIG Welder
Caterpillar
10.2018 - 02.2020
- Selected and operated shielded metal arc and gas metal arc welding equipment.
- Upheld company standards for excellence in craftsmanship through consistent attention to detail and commitment to producing high-quality workmanship on each task performed using MIG welding techniques.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
Distributor
Flowers Bakery
01.2005 - 03.2011
- Assisted with sorting and organizing stockroom items.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Stocked shelves and loaded orders to prepare deliveries.
- Implemented policies and procedures across warehouse and shipping platforms.
- Maintained records of sales and customer information to support accuracy.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Surpassed sales targets consistently through effective account management strategies.
- Processed payments, made change, and provided receipts.
- Processed customer payments and kept accurate financial records.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Delivered orders to customers to drive full satisfaction.
- Maintained positive relationships with customers to promote continued business opportunities.
Education
Bachelor of Arts - Logistics Engineer
UNIVERSIDAD TECNOLOGICA DE CUIDAD ACUNA
Acuna, Coahuila10.2023
Associate of Arts - LOGISTICS SUPPLY CHAIN
UNIVERSIDAD TECNOLOGICA DE CUIDAD ACUNA
ACUNA ,COAHUILA10.2022
Skills
- Problem Resolution
- Customer satisfaction measurement
- Data Evaluation
- Shipping and Logistics
- Call center experience
- Account Updates
- Data Entry
- Bilingual
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
OMNI LOGISTICS
09.2021 - 02.2022
MIG Welder
Caterpillar
10.2018 - 02.2020
Distributor
Flowers Bakery
01.2005 - 03.2011
Bachelor of Arts - Logistics Engineer
UNIVERSIDAD TECNOLOGICA DE CUIDAD ACUNA
Associate of Arts - LOGISTICS SUPPLY CHAIN
UNIVERSIDAD TECNOLOGICA DE CUIDAD ACUNA
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