Ramiro Antonio CALDERON
Guatemala,GUATEMALA
Summary
Adept Customer Service Representative with a proven track record at Conduent, where I excelled in resolving high-stress disputes, enhancing customer loyalty by up to 30%. Skilled in both critical thinking and computer proficiency, I consistently delivered solutions that balanced customer satisfaction with company interests, showcasing exceptional problem-solving and active listening abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Conduent
02.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
LICEO JAVIER
ZONA 12 GUATEMALA10.1992
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Problem Resolution
Languages
English
Full Professional
Italian
Professional Working
French
Elementary
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Conduent
02.2021 - 12.2023
High School Diploma -
LICEO JAVIER
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