Ramjan Alam
Cape Girardeau,Missouri
Summary
Dynamic Shift Supervisor with a proven track record at Sultan's Dine, enhancing customer satisfaction and streamlining operations. Expert in cash handling and staff management, I excel in resolving customer issues, boosting team efficiency, and enforcing safety protocols. My leadership has significantly improved service quality, demonstrating a strong ability to motivate teams and optimize workplace safety.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Sultan's Dine
03.2017 - 01.2019
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Supervised ongoing daily production phases.
- Completed cash and credit card transactions accurately using POS software.
Education
Bachelor of Science - Computer Science
Southeast Missouri State University
Cape Girardeau, MO05.2027
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Staff Motivation
- Staff Development
- Safety understanding
- Inventory control and record keeping
- Staff Scheduling
- Negotiation
- Cash Handling
- Team Leadership
- Problem-Solving
- Team Supervision
- Staff Supervision
- Positive Attitude
- Daily workflows
- Assigning Work
- Sales and Upselling
Hobbies
Travelling, Cooking, Cleaning, Playing video games, Watching movies
Languages
Bengali
Native or Bilingual
Hindi
Limited Working
English
Full Professional
Timeline
Shift Supervisor
Sultan's Dine
03.2017 - 01.2019
Bachelor of Science - Computer Science
Southeast Missouri State University
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