Ramon Arrojo
Customer Service Representative
Miami,GA
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Nations Benefits
12.2022 - 04.2026
- Assisted customers with inquiries and issue resolution to enhance satisfaction.
- Processed claims and requests efficiently using internal systems for accurate tracking.
- Collaborated with team members to streamline customer service workflows and improve response times.
- Maintained detailed records of customer interactions to ensure consistency in service delivery.
- Identified recurring issues and proposed solutions to enhance overall customer experience quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference. Ok
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Science - Business Administration
Miami Day Community College
North Campus06.1978
Timeline
Customer Service Representative
Nations Benefits
12.2022 - 04.2026
Associate of Science - Business Administration
Miami Day Community College