Ramon Cua

Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base.

• Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, .

• Handle written correspondence received from and sent to customers in a timely manner.

• Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a total Graybar solution.

• Consult with clients and customers after a sale to resolve problems and to provide support in an efficient and effective manner.

• Provide customer feedback to the Branch

• Keep management informed of local competition and market conditions.

• Track stock out items and recommend new stock items.

• Deal with product related problems such as defective products, the return of products and warranty situations.

• Completed additional tasks as directed by management.

December, 2019 - December 2022

Senior Counter Sales / Warehouse Support, Graybar Canada Ltd. 4 First Street Wabush NL A0R1B0.

* Trained newly hired counter person

* Welcomed customers and assisted in identifying and sourcing required materials to meet their needs.

* Doing quotes and pricing for the materials needed by customers.

* Followed all procedures for responsible cash and credit card transactions.

* Prepared Bill of Lading, Labels, and waybills and manifest for the freights needed to be shipped.

* Operate forklift in a safe manner and maintain a safe and clean work environment.

* Do a bin location for all the materials and product 4 times a year

* Organized and stacked products on pallets for efficient storage and transportation.

December, 2014 – December, 2019.

Courier Manager/ Warehouse Manager,

The Copy Shop Ltd. / Purolator and UPS Department, 109 Airport Rd, Labrador City, NL Canada A2V 2J6,

* Hired, supervised, coached, and evaluated courier drivers to ensure timely and efficient delivery of packages.

* Assign different routes and pickups to our courier drivers weekly, and In charge of on the front/counter and daily operation/dispatched.

* Shipping and receiving freights every day and assisting and helping drivers on sorting boxes/packages that need to be delivered.

* Operate forklift in a safe manner and maintain a safe and clean work environment.

* Sending and answering emails from the head offices within Canada.

* In charge on making appointments for the courier vehicle maintenance and also helping building maintenance person.