Ramon DeJesus
Orlando,FL
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
9
9
years of professional experience
Work History
Collection Customer Service Representative
AT&T
03.2023 - Current
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Corporate Trainer
Prestige Business Solutions
12.2020 - 02.2023
- Conducted over 20 employee evaluations and observed employee performance to identify areas of needed improvement on weekly basis.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Managed recruitment, training and development for highly effective sales team.
- Making sure information trainees were delivering to customers was accurate and satisfactory.
Captioning Assistant
Captel Service Specialists
06.2019 - 06.2020
- Provide captions for over 100 individuals who are deaf/hard of hearing on a daily basis.
- Reviewed/edited drafts prepared by speech recognition software to verify correct, complete and consistent transcription.
- Interpreted and translated dialogues into captions for English-speaking and non-English speaking audiences.
- Provided excellent customer service by dictating and captioning variety of conversational topics verbatim.
Shift Manager
Racetrac Petroleum
04.2015 - 03.2020
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services, ensuring company was always above 90% for our cleanliness inspections.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
High School Diploma -
East River High School
Orlando, FL05.2015
Skills
- Microsoft Office (Word, Excel, Outlook, etc)
- Training Assessment
- Training Program Design
- Performance Monitoring
- Employee Interviewing
- New Employee Training
- Customer Relationship Building
- Stress Tolerance
Timeline
Collection Customer Service Representative
AT&T
03.2023 - Current
Corporate Trainer
Prestige Business Solutions
12.2020 - 02.2023
Captioning Assistant
Captel Service Specialists
06.2019 - 06.2020
Shift Manager
Racetrac Petroleum
04.2015 - 03.2020
High School Diploma -
East River High School
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