Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Ramon Dos Santos

WISCONSIN DELLS,Wisconsin

Summary

Proven excellence in customer service and problem-solving, demonstrated at Dennys Restaurant and Mount Olympus Resorts. Enhanced guest loyalty through exceptional service, mastering skills in order taking, cleanliness, and guest relations. Achieved swift table turnover and maintained high service quality, showcasing a professional appearance and strong relationship management abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Waiter

Dennys Restaurant
02.2022 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.

Flex PM

Mount Olympus Resorts
11.2021 - 03.2022
  • Boosted guest loyalty with exceptional customer service and problem resolution skills.
  • Handled guest inquiries professionally and courteously, ensuring all questions were addressed effectively.
  • Provided accurate information about local attractions, facilitating enjoyable experiences for guests outside the hotel.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.

Education

High School Diploma -

Mario Bulcão Giudice
Pindamonhangaba - Brazil
12-2010

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Problem-solving
  • Table setting
  • Guest engagement
  • Personal hygiene
  • Guest relations
  • Professional appearance
  • Relationship management
  • Shock management
  • First aid
  • Seating management
  • Table turnover
  • Food handling safety

Accomplishments

I got a university scholarship for a dentistry course through a national level test, but at this moment I prefer to pursue my greatest ideals.

Certification

Nurse Technician from Brazil

Flight Attendant from Brazil

Languages

Portuguese
Native or Bilingual
Spanish
Full Professional
English
Professional Working

Timeline

Restaurant Waiter

Dennys Restaurant
02.2022 - Current

Flex PM

Mount Olympus Resorts
11.2021 - 03.2022

High School Diploma -

Mario Bulcão Giudice

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Ramon Dos Santos