Summary
Overview
Work History
Education
Skills
Timeline
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RAMON GARCIA

RAMON GARCIA

Tucumcari,NM

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

18
18
years of professional experience

Work History

Service Advisor

Loves Truck Stop
Tucumcari, NM
12.2016 - Current
  • Supported fellow representatives through peer coaching initiatives.
  • Maintained up-to-date knowledge of company policies and procedures.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Escalated complex issues to appropriate departments for resolution.
  • Promoted available products and services to customers during service, account management and order calls.
  • Cross-sold products by identifying customer needs during interactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Participated in training sessions to enhance skills and knowledge.
  • Supported sales team members to drive growth and development.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Worked collaboratively with team members to achieve goals.

Diesel Technician

Westlie Truck Center
Dickinson, ND
09.2014 - 11.2016
  • Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
  • Repaired hydraulic systems in various commercial vehicles.
  • Diagnosed and repaired diesel engine malfunctions efficiently.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Provided expert advice on engine overhauls and rebuilds.
  • Inspected brake systems for optimal performance.

Loader

Bulk Transportation
Buckeye, AZ
11.2012 - 05.2013
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
  • Executed proper disposal methods of hazardous materials.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Prepared shipping documents for domestic and international shipments.
  • Operated forklifts to transport materials safely and efficiently.
  • Packed, sealed, and labeled products for shipment.

Team Leader

US Army
Fort Hood, TX
10.2006 - 02.2012
  • leads, supervises and serves as a member of an infantry unit of 10-20 personal.
  • employing individuals weapons, machine guns and anti armor weapons in offensive and defensive ground combat.
  • deployed over seas

Education

Certification - Diesel Technology II

Universal Technical Institute of Arizona Inc
Avondale, AZ
01-2014

High School Diploma -

Carl Hayden High School
Phoenix, AZ
05-2006

Skills

  • Customer Retention
  • Computer Skills
  • Documentation And Reporting
  • Price Quoting
  • 609 certification
  • 10 Hour General Industry Safety And Health (OSHA)

Timeline

Service Advisor

Loves Truck Stop
12.2016 - Current

Diesel Technician

Westlie Truck Center
09.2014 - 11.2016

Loader

Bulk Transportation
11.2012 - 05.2013

Team Leader

US Army
10.2006 - 02.2012

Certification - Diesel Technology II

Universal Technical Institute of Arizona Inc

High School Diploma -

Carl Hayden High School

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RAMON GARCIA