Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramon Genao

Camden,NJ

Summary

Bilingual: Fluent in Spanish and English, Graphic Design and Marketing, Ability to type, Excellent Communication Skills, Customer service Skills, Computer Literate, Listening Skills, Punctual, Honest, Attention Skills, Good manners, People skills, etiquette, Fast Learner, Courtesy skills, telephone skills, etc. I am very dependable, outstanding organizational skills, multi-tasker, detail oriented, hard worker, telephone skills, administrative assistant skills, computer skills.

Overview

14
14
years of professional experience

Work History

Business Manager

Reno Logistic
Devon, PA
08.2020 - Current
  • Analyzed customer feedback data to generate reports on customer satisfaction levels.
  • Coached delivery teams to take accountability for delivery, risk and issue management.
  • Prepared road crew work schedules, mileage and pay per customer order.
  • Managed performance issues with delivery team members.
  • Implemented and planned warehouse safety and security programs and activities.
  • Created and enforced policies and procedures for entire logistics team.
  • Maintained positive relationships with clients to meet deadlines for service delivery.
  • Coached professional development opportunities for team members with career development plans.

Ops Manager

Fed Ex Ground
Bridgeport, PA
06.2016 - 10.2018
  • Managed daily operations including scheduling, resource allocation, inventory management, and customer relations.
  • Created and maintained key performance indicators to track operational efficiency and effectiveness.
  • Engaged with existing and potential employee to gain insight into needs.

FedEx delivery driver

Fedex Ground
Dayton, New Jersey
09.2015 - Current
  • Responsible for delivering FedEx packages to residences and businesses within a certain route contracted for in advance.

Manager/Fedex driver

Rey Invesment
Norristown, PA
02.2014 - 06.2015
  • Maintained Driver Logs, Driver Schedules, Driver Evaluations, Training Logs, Customer Service, Schedule Truck Maintenance, Driver Observations, and Routing, handled driver problems.

Manager/Fedex driver

Mazna Inc.
Norristown, PA
10.2009 - 02.2014
  • Maintained Driver Logs, Driver Schedules, Driver Evaluations, Training Logs, Customer Service, Schedule Truck Maintenance, Driver Observations, and Routing, handled driver problems
  • Also hired and trained drivers for deliveries.

Education

High School graduate -

Intituto Evangelico High School
01.1992

Skills

  • Staff Training
  • Business Planning
  • Business Development
  • Strategic Planning
  • Loss Prevention
  • Operations Management
  • Logistics Management
  • Employee Management
  • Customer Service
  • Policy Implementation
  • Team Building and Leadership
  • Operational Leadership
  • Cross-Functional Communication

Timeline

Business Manager

Reno Logistic
08.2020 - Current

Ops Manager

Fed Ex Ground
06.2016 - 10.2018

FedEx delivery driver

Fedex Ground
09.2015 - Current

Manager/Fedex driver

Rey Invesment
02.2014 - 06.2015

Manager/Fedex driver

Mazna Inc.
10.2009 - 02.2014

High School graduate -

Intituto Evangelico High School

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Ramon Genao