Ramon Gomez
Coconut Creek,FL
Summary
Proven to enhance guest satisfaction and dining experience at San Remo Restaurant, I excel in high-volume settings with exceptional customer service and hospitality expertise. Skilled in guest relations management and cash handling, I effectively resolved complaints, boosting positive outcomes. My training of new hires underscores my commitment to elevating service standards. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
San Remo Restaurant
New Jersey
01.2008 - 03.2020
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Enrique Velez
Colombia06.1974
Skills
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- High-volume dining
- Sales expertise
- Suggestive Selling
- Guest Relations Management
Certification
Wine course
Spanish
Fluent
Languages
Spanish
Full Professional
Additional Information
Also worked at Deal Golf and Country Club in New Jersey for 20 years as dining room manager .also worked at Plaza Hotel in New York for 5 years as a server in a fine ndining restaurant.
Timeline
Server
San Remo Restaurant
01.2008 - 03.2020
High School Diploma -
Enrique Velez