Summary
Overview
Work History
Education
Skills
Timeline
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Ramon Maldonado

Tucson,AZ

Summary

Adept at inmate supervision and crisis management, I leveraged my skills at Corecivic Inc. to enhance rehabilitation and safety protocols. My approach, blending de-escalation techniques with strict security measures, significantly improved facility operations. My leadership not only mentored junior officers but also fostered a culture of respect and inclusivity, marking me as a key asset in correctional facility management. Correctional professional known for maintaining high standards and delivering results. Proven experience in managing inmate populations and ensuring safety within correctional facilities. Reliable team player adaptable to changing environments, with strong skills in conflict resolution and compliance enforcement. Tactical Support Unit (TSU) member.

Overview

14
14
years of professional experience

Work History

Sr. Correctional Officer

Corecivic Inc.
01.2021 - Current
  • Mentored junior correctional officers, sharing best practices in effective inmate management strategies.
  • Promoted a culture of inclusivity by treating all staff, inmates, and visitors with dignity and respect, regardless of race, religion, or gender identity.
  • Served as a liaison between administration and custody staff, fostering open communication channels for policy implementation and enforcement.
  • Enhanced inmate rehabilitation by implementing evidence-based programming and support services.
  • Maintained accurate records of all interactions with inmates in accordance with departmental guidelines on documentation standards.
  • Performed routine inspections of housing units, identifying maintenance issues for prompt resolution by facilities personnel.
  • Conducted investigations into alleged incidents of inmate misconduct, gathering evidence to inform disciplinary decisions made by administrative staff.
  • Responded swiftly to medical emergencies within the institution, providing first aid care while awaiting professional assistance when necessary.
  • Provided crisis intervention during emergencies, utilizing de-escalation techniques to maintain a calm environment.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Conducted security checks of inmates and living areas.
  • Assisted in coordinating transportation arrangements for court appearances, medical appointments, and inter-facility transfers for inmates.
  • Facilitated communication between inmates and their families, ensuring compliance with visitation policies and procedures.
  • Maintained safety and security within the correctional facility through diligent monitoring and supervision of inmates.
  • Enforced rules and regulations to maintain order among inmates.
  • Supervised inmates during meals, recreation and other activities.
  • Documented inmate behavior and activities in logbooks.

Correctional Officer

Corecivic Inc.
03.2019 - 01.2021
  • Observed behavior of residents individually and in groups.
  • Completed intake paperwork, fingerprints, and searches.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Prepared reports to document incidents and violations.

Customer Service Representative

VXI Global Solutions LLC
06.2018 - 03.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Chase Driver

Boars Head Provisions Co
01.2016 - 12.2018
  • Kept vehicles clean and well-maintained, scheduling regular servicing to minimize downtime due to mechanical issues.
  • Managed time effectively with strict adherence to schedules, prioritizing tasks based on urgency and importance.
  • Contributed to company success by consistently meeting performance goals for punctuality, safety, and customer service excellence.
  • Maintained accurate records of mileage, fuel usage, and expenses for proper reimbursement and reporting purposes.

Manager

Alliance Beverage Distributing Co
07.2010 - 01.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved marketing to attract new customers and promote business.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Edge High School
Tucson
03-2008

Skills

  • Inmate supervision
  • Restraint techniques
  • Self-defense tactics
  • Physical fitness
  • Security protocols
  • De-escalation techniques
  • Policy enforcement
  • Crisis management
  • Firearm handling
  • Behavioral analysis
  • Correctional facility procedures
  • Safety and security enforcement
  • Conflict resolution skills
  • Mental health awareness
  • Inmate monitoring
  • Contraband seizure
  • Surveillance
  • Facility security
  • Perimeter control
  • Visitation oversight
  • Radio communication

Timeline

Sr. Correctional Officer

Corecivic Inc.
01.2021 - Current

Correctional Officer

Corecivic Inc.
03.2019 - 01.2021

Customer Service Representative

VXI Global Solutions LLC
06.2018 - 03.2019

Chase Driver

Boars Head Provisions Co
01.2016 - 12.2018

Manager

Alliance Beverage Distributing Co
07.2010 - 01.2016

High School Diploma -

Edge High School

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Ramon Maldonado