Ramon Ovalle
Grand Prairie
Summary
Proven leader in hotel management, excelling in team coordination, operational efficiency, and customer satisfaction. Expertise in inventory control and payroll administration, driving improvements across multiple hotel operations.
Overview
7
7
years of professional experience
Work History
Assistant Director of Housekeeping
Hotel Crescent Court
Dallas
08.2024 - Current
- Supervised daily housekeeping operations to ensure cleanliness standards were met.
- Coordinated scheduling and staffing needs for the housekeeping department.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Created reports detailing housekeeping services provided such as room occupancy rate, lost and found items.
- Reviewed payroll information for accuracy prior to submission for processing.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Senior Area Manager
Xclusive Services
Dallas
05.2023 - 06.2024
- After four years of working for the company, I was promoted, increasing my responsibilities and tasks. I was in charge of six Area Managers and two Front Desk Managers. Each of the managers had different areas and different hotels, for example, housekeeping, kitchen, utilities, banquets, etc. It was my responsibility to maintain a good relationship with the different clients in the 32 hotels where we provided service. These hotels were located around Dallas, Downtown, Plano, and Frisco. After a year, due to personal reasons, I had to leave the company on very good terms.
Area Manager
Xclusive Services
Dallas
04.2019 - 05.2023
- In this position I performed different tasks such as filling out applications, payroll on different platforms depending on the hotel (Work Records, Thime sheets, Stafftraxs, etc.), I was in charge of 11 hotels in the downtown Dallas area in different positions. I had around 150 employees under my charge and this involved making schedules, answering calls to employees and clients. It was also my responsibility to be aware of the employees arriving on time for their schedules and lastly I was always aware of new orders from clients.
Education
High School Diploma -
UANL Monterrey
MexicoLic Psicologia -
UANL Monterrey
MexicoSkills
- Housekeeping management
- Inventory control
- Staff scheduling
- Quality assurance
- Payroll administration
- Customer relationship management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Director of Housekeeping
Hotel Crescent Court
08.2024 - Current
Senior Area Manager
Xclusive Services
05.2023 - 06.2024
Area Manager
Xclusive Services
04.2019 - 05.2023
High School Diploma -
UANL Monterrey
Lic Psicologia -
UANL Monterrey