Ramon Rivera Cordero
San Antonio,TX
Summary
Accomplished professional identifies and resolves complex issues related to software development and systems. Skilled data analyzer and interpreter with history of consistently significant project contributions. Deploys software solutions for accommodating specialized system objectives and carefully audits routines for reliable functionality. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
06.2023 - 11.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Electronics Sales Associate
AAFES Exchange
09.2021 - 05.2023
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Contributed to sales growth by effectively upselling and cross-selling products based on customers'' needs and preferences.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
- Provided expert guidance for customers seeking technical support or troubleshooting advice on their electronics purchases.
- Assisted in-store marketing efforts by creating eye-catching signage or visually appealing product displays that generated customer interest and increased overall sales performance.
Cherish Jewelry Associate
AAFES Exchange
07.2020 - 08.2021
- Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Managed efficient cash register operations.
Education
Bachelor of Science - Computer And Information Sciences
University of Maryland Global Campus
07.2024
Skills
- Account updating
- Data Entry
- Information Security
- Product Knowledge
- Consultative Sales
- Client Relations
- Spanish translation
- API Development
- Network Administration
- Public Speaking
- Java Development Expertise
- C/C Development Expertise
- Money handling abilities
Accomplishments
- Increased productivity 30% by implementing several process improvements.
- Project Development - Collaborated with team of 10 in the development of higher sales quota.
- Lived, Worked and Traveled extensively around Europe and Asia.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Walmart
06.2023 - 11.2024
Electronics Sales Associate
AAFES Exchange
09.2021 - 05.2023
Cherish Jewelry Associate
AAFES Exchange
07.2020 - 08.2021
Bachelor of Science - Computer And Information Sciences
University of Maryland Global Campus
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