Ramona Duron
Bryan,TX
Summary
Flexible hard worker ready to learn and contribute to team success.
Accommodating Patient Service Representative offers account management, data entry, and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Compassionate Patient Service Representative known for high productivity and efficient task completion. Skilled in patient scheduling, record keeping, and front desk management. Excels in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare team efficiency.
Overview
20
20
years of professional experience
1991
1991
years of post-secondary education
Work History
Patient Service Representative
Dignity Health
COLLEGESTATION, TX
09.2006 - Current
- Assisted patients with appointment scheduling and registration processes.
- Coordinated communication between patients and healthcare providers seamlessly.
- Assisted with the completion of medical forms and records.
- Performed administrative duties such as filing, faxing, photocopying.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on daily basis.
- Verified demographics and insurance information to register patients in computer system.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Responded to patient inquiries and provided information about services offered.
- Managed patient records using electronic health record systems effectively.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Reviewed patient accounts for accuracy on a regular basis.
- Referred patients to appropriate professionals and services.
- Maintained accurate records of services provided during each visit or procedure.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Educated patients on health services and resources available at the facility.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
Education
Bryan High School
Bryan, TXSkills
- Appointment scheduling
- Electronic health records
- Insurance verification
- Patient registration
- Data entry accuracy
- Call handling
- Effective communication
- Attention to detail
- Time management
- Medical terminology
- Verbal and written communication
- Insurance verifying
- HIPAA compliance
- Phone etiquette
- Appointment confirmation
- Eligibility determination
- Document filing
- Patient confidentiality
- Medical insurance
- Workflow optimization
- Appointment reminders
- Patient greeting
- Customer service
- Clinical data entry
- Directing callers
- Scheduling appointments
- Patient follow-up
- Information collection
Timeline
Patient Service Representative
Dignity Health
09.2006 - Current
Bryan High School