Ramona Johnson

Conducted initial psychosocial assessments, diagnosis, and development of treatment plan. Crisis intervention, short term teletherapy. Ongoing follow up and management of care. Ongoing communication with care them as advocate for patient.

• Recommended therapeutic action plans and treatments based on results from behavioral assessments.
• Coordinated care seamlessly with external providers such as psychiatrists or medical doctors when necessary for optimal client outcomes.
• Developed behavior intervention plans based on principles of applied behavior analysis.
• Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
• Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
• Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
• Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.

• Worked closely nurse manager and team to provided behavioral assessments, evaluations and treatment plan recommendations. Evaluated the effectiveness of implemented treatments periodically, adjusting approaches as needed for optimal results.
• Served as an advocate for clients within the healthcare system, ensuring access to quality care and appropriate accommodations.
• Coached clients on developing healthier behaviors related to medical health, stress, sleep hygiene, and interpersonal relationships.

• Coordinated the day to day tasks and scheduling of patients and and staff.
• Submitted documentation for inpatient medical coverage
• Manage patients onboarding process from phone inquiry, initiating eligibility verification, scheduling intake, complete assessment and admission/discharge.
• Communicate with physicians and nursing staff as it pertains to patient assessment and continued stay
• In-facility round and follow up calls on patients daily according to policy and procedure
• Complete discharge plans with patient’s involvement
• Maintain patient privacy best practices, such as HIPAA
• Reporting of daily census to corporate office
• Perform community outreach telephone calls daily to identified community organizations
• Ability to handle stressful situations and interact with others
• Other related duties, as determined by supervisor
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• Entered data, generated reports, and produced tracking documents.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

• Completed initial assessment and treatment /discharge plan in collaboration with care team
• Facilitated group session and 1:1 session with patients
• Supported clients and families with empathy and compassion during difficult times.
• Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.

• Facilitated transition from hospital to medical home of residence
• Managed training of staff, caregivers and family
• Ensure all medical equipment and supplies are delivered for a timely discharge
• Managed seamless transition to home
• Enhanced patient care by developing and implementing comprehensive care plans.