RAMONA LEE
DALLAS,Texas
Summary
Remittance Processing Section Supervisor offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service. Coordinate documentation, inventory and schedules to boost team productivity. Diplomatic and respectful team player with in-depth understanding of report preparation, spreadsheet use and invoicing. Expert in Microsoft, and Check 21.
Overview
37
37
years of professional experience
Work History
Supervisor of Operations
Dallas County Tax Office
Dallas, TX
10.1995 - 03.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set enforced and optimized internal policies to maintain responsiveness to demands.
- Investigated and resolved departmental errors..
- Implemented long-term growth initiatives by developing new procedures and working strategies.
Deli Associate
Tom Thumb Food Stores
Dallas, TX
09.2015 - 02.2016
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Learned other teammates' work tasks to train for backup.
- Received payment via cash, check, card, or mobile payment and processed promptly, resulting in a100% accuracy rate.
Key Holder
Catherine's Plus Sizes
Mesquite, TX
09.2004 - 10.2014
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Educated customers about product and service offerings, special deals, and newly released offerings to help each person make informed choices.
- Prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Epps High
Epps, LA05.1985
Skills
- Workflow Optimization
- Problem Anticipation and Resolution
- Performance Monitoring and Evaluation
- Inventory tracking and management
- Data Backup
- Book Keeping
- POS Terminal Operations
- Database Maintenance
- Team Leadership
Accomplishments
- Reduced car registrations errors by 90% by changing how RPS, the Remittance Processing Section processed the registrations forms.
- Employee of the month in September 2014 and employee of the year of 2014.
- Supervised teams of 3 to 10 staff members approximately 25 years.
- Received several certificates for completing classes offered to employees by my establishment
Billiards
I have played for the last nine years and won several MVP trophies and 1st place trophies on my own and with my team. On multiple occasions and events, I qualified and play in the World Championship in Las Vegas.
Pool is something I always wanted to do, and I am happy I was able to live out my dream.
Timeline
Deli Associate
Tom Thumb Food Stores
09.2015 - 02.2016
Key Holder
Catherine's Plus Sizes
09.2004 - 10.2014
Supervisor of Operations
Dallas County Tax Office
10.1995 - 03.2022
High School Diploma -
Epps High
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