Ramona Ozee
Summary
Looking for a position in Customer Service Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Robert Half Staffing/ Peckham
12.2023 - 08.2024
- Customer Service position handling passport calls.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Driver Support Specialist
Cruise
07.2023 - 11.2023
- Launching and recovering self driving cars, garage duties.
- Followed all company policies and procedures to deliver quality work.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
Customer Service Benefits
A-Line Staffing Solutions / Centene Corporation
11.2022 - 05.2023
- Verifying eligibility and benefits for members and providers
- Answer claim questions and help with claims.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Magellan Health
12.2005 - 02.2022
- Customer Service position doing medical authorizations and handling member calls.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Associate's - Computer Science
Paradise Valley Community College
Phoenix, AZ08.2024
Skills
- CPT Coding
- ICD-10
- English
- ICD-9
- Medical Terminology
- Medical Coding
- Medical Billing
- Medical Records
- Insurance Verification
- Computer Science
- Customer service
- Phone etiquette
- Computer skills
- Typing
- Windows
- Utilization management
- Clerical experience
- HIPAA
- HCPCS
- EMR Systems
- Epic
- Hospital Experience
- Accounting
- Anatomy Knowledge
- Accounts Receivable
- ICD Coding
- Communication skills
- Microsoft Office
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Payment Processing
- Call Center Operations
- Microsoft Outlook
- Call Management
- Product Knowledge
- Appointment Scheduling
- Team Development
- Microsoft Office Suite
- Customer Education
Certification
- Medical Billing and Coding, Present
- Class D Driver's License
Personal Information
- Relocation: Anywhere
- Title: Customer Service Representative
Timeline
Customer Service Representative
Robert Half Staffing/ Peckham
12.2023 - 08.2024
Driver Support Specialist
Cruise
07.2023 - 11.2023
Customer Service Benefits
A-Line Staffing Solutions / Centene Corporation
11.2022 - 05.2023
Customer Service Representative
Magellan Health
12.2005 - 02.2022
Associate's - Computer Science
Paradise Valley Community College
- Medical Billing and Coding, Present
- Class D Driver's License
Similar Profiles
Ashley TroubAshley Troub
Customer Service Representative at Peckham/ Robert HalfCustomer Service Representative at Peckham/ Robert Half
Rachel HassanRachel Hassan
Data Analyst at Diocese of Rockville Centre (via Robert Half Staffing Agency)Data Analyst at Diocese of Rockville Centre (via Robert Half Staffing Agency)
ANITA ELMSANITA ELMS
Senior Recruiter at ROBERT HALF STAFFINGSenior Recruiter at ROBERT HALF STAFFING