Ramona Parson

In 2007 my husband and I became proud parents to three children all at once through adoption. We made the decision that instead of trying to manage hefty childcare expenses I would stay at home to care for them. It’s been glorious and an honor.

As my children prepare to enter college, secondary education, and their last years in high school I’m ready to reenter the workforce. I’m looking for a company to help me with this new journey.

• Performed credit reviews on corporations to assess financial conditions.
• Obtained background check data on characters, financial statuses and personal histories.
• Reviewed and analyzed detailed records.
• Performed financial background checks.
• Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
• Documented information and submitted detailed reports.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Processed customer service orders promptly to increase customer satisfaction.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Informed customers of promotions to increase sales productivity and volume.
• Selected correct products based on customer needs, product specifications and applicable regulations.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Responded quickly to incidents and assessed active situations for security concerns.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Completed full building and grounds patrols to spot and investigate concerns.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Checked and verified photo identification prior to granting facility access.
• Interacted assertively but non-confrontationally with personnel and general public.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.