Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ramona Smith

Ramona Smith

Upper Marlboro,MD

Summary

Experienced operations manager with over 20 years of experience in operations management, budget forecasting, and risk analysis. Strong interpersonal and communication skills. Committed to achieving successful results, collaborating effectively as a team player, and maintaining a positive attitude.

Overview

23
23

Operations Manager & Realtor Transitioning to HR

Work History

Real Estate Agent

eXp Realty, LLC
Fulton, MD
11.2021 - Current
  • Facilitated real estate transactions from listing to closing, utilizing negotiation skills and market knowledge to meet client needs.
  • Built and maintained network of clients and industry contacts, contributing to business development and revenue growth.
  • Provided exceptional customer service, addressing client concerns and ensuring satisfaction throughout buying and selling process.
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Managed approximately 30 incoming calls, emails, faxes per day from customers

Operations Manager

Studio'sINC
Bowie, MD
01.2001 - 04.2021
  • Managed day-to-day operations, including financial management, customer service, and strategic planning, ensuring compliance with company policies and procedures.
  • Led cross-functional teams to implement process improvements, resulting in increased efficiency and cost savings.
  • Developed and maintained strong client relationships, providing personalized real estate services and achieving successful outcomes in property transactions.
  • Utilized strong analytical skills to identify opportunities for improvement and drive business growth.

Education

Some College (No Degree) - Education

Prince Georges County Community College
Largo MD

Skills

  • Leadership
  • Communication
  • Organizational Skills
  • Problem-Solving
  • Team Building
  • Strategic Planning
  • Relationship Building
  • Negotiation
  • Customer Service
  • Adaptability
  • Attention to Detail
  • Time Management

Certification

  • Real Estate Agent - 2021
  • Senior Cosmetologist - 1995

Timeline

Real Estate Agent

eXp Realty, LLC
11.2021 - Current

Operations Manager

Studio'sINC
01.2001 - 04.2021

Some College (No Degree) - Education

Prince Georges County Community College

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Ramona Smith