Ramona Tennessee
Houston,Texas
Summary
Professional with adept in data entry and maintaining a professional telephone demeanor. Great in streamlining processes, enhancing customer satisfaction, and generating critical reports, demonstrating exceptional clerical support and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Clerk III
Texas Health and Human Service Commission
Houston, TX
04.2018 - Current
- Educated customers on health coverage and other programs available.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Help customers navigate through online application.
- Generated special reports for management.
- Scheduling
Administrative Assistant
Harris County Infrastructure Department
Houston, TX
12.2014 - 02.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Handled incoming and outgoing mail.
Education
Business Administration
Houston Community College
Houston, TXCosmetologist - Cosmetology
Spring Branch Beauty College
Houston, TX12.1992
Diploma - General Studies
Jersey Village High School
Houston, TX05.1986
Skills
- Data Entry
- Scheduling
- Paperwork Processing
- Report Generation
- Appointment Scheduling
- Professional telephone demeanor
- Clerical Support
- Microsoft Outlook
- Microsoft PowerPoint
- Filing
- Call triaging
- Microsoft Excel
Additional Information
Particularly interested in teleworking/virtual employment.
Timeline
Customer Service Clerk III
Texas Health and Human Service Commission
04.2018 - Current
Administrative Assistant
Harris County Infrastructure Department
12.2014 - 02.2018
Business Administration
Houston Community College
Cosmetologist - Cosmetology
Spring Branch Beauty College
Diploma - General Studies
Jersey Village High School