Ramona R. Hinton, MS, QMHS

Facilitate parent education on topics such as child development, discipline strategies, and effective communication techniques.

• Serve as a liaison between families and mental health professional, facilitate open lines of communication to enhance mental health outcomes.
• Contribute to increased parent participation in the child's treatment through consistent communication via emails, phone calls, or text messages.
• Implement culturally responsive initiatives that promoted understanding and inclusivity within the treatment facility.
• Champion family involvement in decision-making processes by actively soliciting feedback and incorporating diverse perspectives into the mental health policies and procedures.
• Develop comprehensive action plans for addressing family concerns, improving overall satisfaction within the home environment school, and community.
• Maintained accurate records of family interactions, ensuring timely follow-up on outstanding issues or concerns.

• Managed ongoing case management services for children that have been found to be abused and neglected
• Led a staff of six social workers one student intern (BSW student), and two support staff
• Assigned cases to staff
• Provided daily direction and guidance to staff and supervision
• Met with staff weekly to discuss job performance and duties; coordinated trainings/ conduct staff meetings
• Supervised caseload to ensure that policies adhere to the rules of the Ohio Department of Jobs and Family Services and the federal polices
• Collaborated with community partners to connect families to comprehensive resources addressing housing, employment, mental health, and other needs.
• Prepared monthly data to submit information regarding the number of cases and families that the unit provides services to do
• Conducted crisis intervention and stabilization with families
• Developed safety plans for families
• Interviewed families and caseworkers to obtain pertinent case information
• Worked with Human Resources to interview applicants interested in the position of Child Welfare Caseworker
• Served as a member of management during the grievance procedure
• Assisted with Labor Relations
• Promoted an atmosphere of trust and high-performance team
• Responded to consumer complaints
• Facilitate large group and team meetings.
• Ensured compliance with state regulations by maintaining accurate documentation and meeting reporting deadlines.
• Promoted healthy family functioning through the provision of supportive counseling, crisis intervention, and parenting education.
• Developed culturally responsive case plans that respected diverse backgrounds, values, beliefs, and customs of clients served.
• Evaluated child welfare cases thoroughly using standardized assessment tools to inform decision-making processes accurately.
• Contributed positively within a team setting by sharing expertise, providing guidance and support to colleagues when needed.
• Participated in ongoing professional development opportunities to maintain knowledge on current child welfare policies, procedures, trends.
• Maintained confidentiality and adhered to ethical standards in all aspects of casework practice, promoting trust and respect among clients.
• Streamlined referral processes to expedite access to essential services for families experiencing crisis situations.
• Improved child safety by collaborating with multidisciplinary teams to develop effective intervention plans.
• Implemented evidence-based practices to address specific family challenges such as substance abuse or domestic violence effectively.
• Achieved timely permanency for children in foster care through diligent case management and collaboration with stakeholders.
• Enhanced family resilience through the delivery of strength-based interventions tailored to individual needs and goals.
• Increased client engagement by developing rapport, demonstrating empathy, and maintaining open lines of communication throughout the casework process.
• Facilitated successful reunifications between children and their families through ongoing support, communication, and coordination of services.
• Reduced risk of abuse or neglect by providing families with targeted interventions and regular monitoring.
• Contributed to positive outcomes for children by advocating for their best interests in court proceedings and meetings with service providers.
• Managed high caseloads efficiently while prioritizing time-sensitive tasks to ensure the well-being of all clients served.
• Enhanced family stability by conducting thorough assessments and providing appropriate resources and support.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Documented data and completed accurate updates to case records.
• Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
• Maintained detailed case histories, metrics and reports to meet strict standards.
• Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
• Completed comprehensive assessments of families to identify needs and develop treatment plans.
• Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
• Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
• Facilitated family meetings to ensure communication and collaboration between family members.
• Worked with educational team to develop Individual Education Plans (IEPs) for students.
• Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
• Developed and implemented strategies to reduce and prevent family conflict.
• Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
• Developed and implemented programs to support children's mental health and well-being.
• Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
• Led individualized and group counseling sessions with children and families.
• Planned, promoted and managed parent workshops on assisting children in attaining academic success.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
• Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
• Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
• Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
• Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
• Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
• Boosted team morale and performance, organizing regular training sessions and motivational meetings.
• Optimized scheduling to ensure full coverage during peak hours without over staffing, balancing customer service with cost efficiency.
• Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
• Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
• Streamlined inventory management processes, leading to more organized and efficient stock handling system.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
• Maintained high safety standards to ensure secure workplace for all employees and visitors.
• Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
• Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
• Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
• Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
• Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Educated staff on organizational mission and goals to help employees achieve success.
• Documented findings and prepared detailed reports.
• Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
• Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
• Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
• Collaborated with federal agencies on investigations.
• Interviewed and interrogated suspects.
• Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
• Maintain a professional tone.
• Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
• Conducted interviews with witnesses and clients.
• Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
• Identified trends in criminal activities, allowing for proactive measures to be taken against future threats.
• Prepared case reports from allegations, transcripts of interviews and physical evidence.
• Testified in court during proceedings and trials.
• Conducted impartial investigations into complaints by employees.
• Carefully documented statements, observations, and evidentiary materials.
• Uncovered critical evidence by meticulously analyzing financial records and other documents related to investigations.
• Increased conviction rates by collaborating closely with prosecutors to build strong cases.
• Conducted comprehensive background checks, contributing to informed hiring decisions and improved workplace safety.
• Conducted comprehensive background checks for high-profile cases, leading to crucial breakthroughs.
• Enhanced public safety by conducting thorough risk assessments and recommending preventive measures.
• Coordinated with federal agencies on cross-jurisdictional cases, fostering effective collaboration and achieving shared goals.
• Developed comprehensive reports that accurately detailed investigation findings and supported legal proceedings.
• Managed sensitive case information with utmost discretion, ensuring confidentiality and integrity in all proceedings.
• Reviewed and updated investigative protocols, ensuring compliance with legal and ethical standards.
• Gathered facts from interviews of suspects, witnesses, and complainants.
• Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.

• Provided timely investigations of referrals of children in out of home settings, such as schools, detention facilities, shelters, pre-finalized adoptive homes, respite homes, camps, hospitals, nursing homes, daycare centers, and foster homes
• Assessed validation of complaints adhering to ODJFS and agency compliances
• Provided placement and intervention, as needed for children
• Provided crisis services for families
• Interviewed and gathered facts regarding investigation and allegations of reports
• Provided summary and dispositional reports up the chain of command to include supervisor, departmental Associate and Intake Director, Program Bureau Chief, and Executive Director of Franklin County Children Services
• Provided input in high profile and media investigations
• Prepared and provided testimony for court hearings
• Prepared media statements regarding investigations.
• Promoted healthy family functioning through the provision of supportive counseling, crisis intervention, and parenting education.

• Improved child safety by collaborating with multidisciplinary teams to develop effective intervention plans.
• Participated in ongoing professional development opportunities to maintain knowledge on current child welfare policies, procedures, trends.
• Reduced risk of abuse or neglect by providing families with targeted interventions and regular monitoring.
• Collaborated with community partners to connect families to comprehensive resources addressing housing, employment, mental health, and other needs.
• Enhanced family resilience through the delivery of strength-based interventions tailored to individual needs and goals.
• Streamlined referral processes to expedite access to essential services for families experiencing crisis situations.
• Evaluated child welfare cases thoroughly using standardized assessment tools to inform decision-making processes accurately.
• Assisted in placing children in safe, nurturing foster homes by conducting home studies and matching children with suitable caregivers.
• Developed culturally responsive case plans that respected diverse backgrounds, values, beliefs, and customs of clients served.
• Increased client engagement by developing rapport, demonstrating empathy, and maintaining open lines of communication throughout the casework process.
• Managed high caseloads efficiently while prioritizing time-sensitive tasks to ensure the well-being of all clients served.
• Implemented evidence-based practices to address specific family challenges such as substance abuse or domestic violence effectively.
• Investigated referrals and assessed the needs of abused, neglected, dependent, and delinquent children
• Provided crisis intervention and stabilization to families
• Interviewed families and gathered pertinent information regarding referrals
• Provided support to families and coordinated community referrals as needed
• Reviewed and assessed the validity of complaints
• Provided mentorship and shadowing experiences for new staff
• Attended and participated in meeting and another agency function
• Assured timely dispositions of investigations within the required 30-day time frame.
• Achieved timely permanency for children in foster care through diligent case management and collaboration with stakeholders.
• Contributed to positive outcomes for children by advocating for their best interests in court proceedings and meetings with service providers.
• Promoted healthy family functioning through the provision of supportive counseling, crisis intervention, and parenting education.
• Maintained confidentiality and adhered to ethical standards in all aspects of casework practice, promoting trust and respect among clients.
• Contributed positively within a team setting by sharing expertise, providing guidance and support to colleagues when needed.
• Ensured compliance with state regulations by maintaining accurate documentation and meeting reporting deadlines.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Documented data and completed accurate updates to case records.
• Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
• Maintained detailed case histories, metrics and reports to meet strict standards.
• Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
• Completed comprehensive assessments of families to identify needs and develop treatment plans.
• Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
• Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
• Facilitated family meetings to ensure communication and collaboration between family members.
• Worked with educational team to develop Individual Education Plans (IEPs) for students.
• Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
• Developed and implemented strategies to reduce and prevent family conflict.
• Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
• Developed and implemented programs to support children's mental health and well-being.
• Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
• Lead individualized and group counseling sessions with children and families.
• Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
• Planned, promoted and managed parent workshops on assisting children in attaining academic success.
• Introduced students to concepts in algebra and reading to encourage recall of educational content.
• Used interactive visuals and static worksheets to teach each student algebra and writing techniques.