RAMOND WARE-GRZANKA
Philadelphia,PA
Summary
As a manager and leader, my primary objective is to support the functioning of business/store operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Overview
16
16
years of professional experience
Work History
District Manager - PA/DE/MD
Lovisa
07.2023 - Current
- Effective store visits
- Evaluate the performance of the Store Manager, utilizing the reports available and set clear objectives to achieve Lovisa directives and benchmarks
- Ensure communication, through morning calls, written action plans, LOLA notices and one-on-one meetings is clear and consistent, with an aim to coach and develop your Team
- Recruit passionate and Customer focused Team to develop and succession plan through Lovisa
- Focus on reducing internal and external shrinkage by ensuring Store Managers and Team follow the Lovisa Security Manual and Loss Prevention best practice
- Flexibility and desire to travel interstate and/or internationally based on the needs of the business.
General Brand Manager/ District HR Captain
Forever 21
04.2021 - 07.2023
- Responsible for the full function of a high volume location by managing a team of leaders, visuals, and associates to the highest caliber of company standards
- Interview, hire, train, and retain top talent
- Balance a payroll budget by calculating the average percent spent on employees compared to sales.
General Brand Manager
Forever 21
03.2021 - 04.2021
- Responsible for the full function of a high volume location by managing a team of leaders, visuals, and associates to the highest caliber of company standards
- Interview, hire, train, and retain top talent
- Balance a payroll budget by calculating the average percent spent on employees compared to sales.
Aspire Store Manager
Express Factory Outlet
01.2018 - 03.2021
- Manage all day to day operations
- Responsible for hiring, training, and retaining top talent
- Control all aspects of the business by planning out schedules, payroll, and maintaining all key point indicators
- I worked as an Area Manager overseeing Plymouth Meeting, Montgomery, and Neshainy
- I was a part of the 'Aspire' program which trains you for the next level in your career.
Flagship Store Manager
Forever 21
01.2017 - 01.2018
- Responsible for the full function of a Flagship location by managing a team of leaders, visuals, and associates to the highest caliber of company standards
- Interview, hire, train, and retain top talent
- Balance a payroll budget by calculating the average percent spent on employees compared to sales.
Store Manager
Forever 21
07.2016 - 01.2017
- Manage associates and visuals to maintain the store to company standards
- Interview, hire, and train all new associates
- Open and close the store by processing deposits, counting the funds, and recovering the store completely
- Stock and inventory processing.
Store Manager
Solstice Sunglasses
07.2014 - 07.2016
- Ensure all day to day operations are being completed
- Hired, trained, and retained top talent
- Prepared business plans, wrote business reviews, and controlled my store's Ebita
- Opened and closed the store, prepared deposits, and maintained safe logs
- Oversaw all inventories, merchandising, floor maps, and brand flows
- In the PA market I oversaw stores that did not have a Store Manger while still running my home store.
Store Manager
Rue 21
10.2009 - 07.2014
- Manage day to day operations to company standards
- Hire, train, and retain top talent
- Prepare business plans, predict changes in plans with shifts in holidays
- Manage inventory, levels of product, and merchandising of items
- Process payroll, deposits, and schedules
- While in the VA market I ran the training store, training all new Store/Assistant managers in the District
- I was a merchandiser for new store openings and traveled the East coast
- While in the Philadelphia market I ran the then Vice President's home store.
Co-Manager
Forever 21
07.2008 - 10.2009
- Manage associates and visuals to maintain the store to company standards
- Interview, hire, and train all new associates
- Open and close the store by processing deposits, counting the funds, and recovering the store completely
- Stock and inventory processing.
Education
Economic Tourism Management -
National Career School
Uniontown, PASkills
- Marketing
- Project Management
- Budget Planning
- Communication
- Problem-solving
References
Available upon request
Timeline
District Manager - PA/DE/MD
Lovisa
07.2023 - Current
General Brand Manager/ District HR Captain
Forever 21
04.2021 - 07.2023
General Brand Manager
Forever 21
03.2021 - 04.2021
Aspire Store Manager
Express Factory Outlet
01.2018 - 03.2021
Flagship Store Manager
Forever 21
01.2017 - 01.2018
Store Manager
Forever 21
07.2016 - 01.2017
Store Manager
Solstice Sunglasses
07.2014 - 07.2016
Store Manager
Rue 21
10.2009 - 07.2014
Co-Manager
Forever 21
07.2008 - 10.2009
Economic Tourism Management -
National Career School
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