Ramsess Ladjadj

• Built strong customer relationships by identifying needs and providing tailored solutions for Spectrum services.

• Consistently achieved and exceeded sales targets for internet, TV, mobile, and other products.

• Maintained up-to-date knowledge of Spectrum services, pricing, and promotions to address customer inquiries confidently.

• Upsold and cross-sold products to enhance customer satisfaction and maximize sales opportunities.

• Resolved customer concerns promptly, ensuring a positive overall experience.

• Utilized sales tools and systems to track leads, manage accounts, and process orders

• Oversaw inbound and outbound shipments to ensure accurate and timely delivery of inventory.

• Led and motivated a team of associates to optimize warehouse operations.

• Maintained accurate inventory records and minimized discrepancies through regular audits.

• Collaborated with vendors and carriers to resolve logistics challenges efficiently.

• Enforced safety protocols and provided training to uphold a safe working environment.

• Monitored performance metrics to identify and implement process improvements.

• I assisted customers with product selection, provided solutions to meet their needs, and ensured a positive shopping experience.

• I resolved customer complaints promptly, maintaining professionalism and fostering customer satisfaction.

• I processed transactions accurately at the register and managed returns and exchanges efficiently.

• I maintained a deep understanding of Home Depot’s products and services to offer knowledgeable recommendations.

• I collaborated with team members to ensure the sales floor was organized and fully stocked.

• I supported seasonal promotions by guiding customers to featured products and explaining their benefits.