Ramsey Henderson
Plano,TX
Summary
Highly organized and detail-oriented Facility Manager bringing over 7 years of experience in providing leadership to a verity of sports venues and organizations . Offering a proven aptitude for proactive issue resolution and enforcement of safe practices among personnel.
Currently employed as the Facility Manager at the Kay Bailey Convention Center located in Dallas, Texas. Previously obtaining work experience at Ford Park Entertainment complex in Beaumont, Texas and the Virginia State University Multi-Purpose Center located in Petersburg, Virginia, both venues being managed by Spectra who was recently acquired by Oak View Group.
Overview
9
9
years of professional experience
Work History
Facility Manager
Kay Bailey Hutchison Convention Center- Dallas
02.2022 - Current
- Oversee all day-to-day operations of the 2,000,000 square-foot venue, including Reunion Arena and the Theater of Black Arts and Letters
- Supervised staff of 60 in day-to-day activities which consists of Journeyman Electricians, Plumbers, HVAC Technicians, Housekeeping staff, Landscaping staff, and outside vendors
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Responsible for required inspections related to running a facility, including annual inspections of elevators and escalators, fire pumps, sprinkler systems, emergency generators, fire extinguishers, AEDs, and infrared scanning of electrical systems
- Provide rolling forecasts and make necessary budget adjustments as needed throughout the year.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Conducted inspections of facility grounds, external structure, systems and equipment.
Director of Operations
Ford Park Entertainment Complex and Spectra
03.2020 - 02.2022
- Maintained operational guidelines and industry regulations
- In-depth knowledge of hurricane planning response evacuations plans
- Monitored budget and utilized operational resources.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Defined, implemented, and revised operational policies and guidelines.
- Promoted first-rate leadership and organizational abilities during the South State Fair of Texas
- Coordinated preproduction, production, and post-production of Holiday at Ford Park.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Director of Operations
Virginia State University Multi-Purpose Center
05.2018 - 03.2020
- Managed facility and executed daily managerial operation and facility maintenance of the Virginia State University Multi-Purpose Center
- Handled weekly invoices and negotiated contracts with outside vendors
- Supervised Operations budget and logistics of arena's scheduled events
- Served as an liaison with the Commonwealth of Virginia's City Services
- Supervised the Human Resource Department and responsible for staffing, employee training and development, employee performance management, and staff morale.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Operations Manager
VSU Multi-Purpose Center
09.2017 - 05.2018
- Managed front office, event and facility management, weekly scheduling for part-time employees, and conversions from one event to another
- Handled weekly invoices from all events and vendors.
Production Coordinator
VSU Multi-Purpose Center
10.2017 - 01.2018
- Hired and trained new employees, created run of events and shot list for production team and camera operator, filled role of producer during events, and supervised pre and postproduction.
Stadium Operations Assistant
Washington Kastles
06.2017 - 08.2017
- Assisted with execution of event planning logistical management of stadium
- Planned, prepared, and executed game day events, especially in areas of stadium's administrative operational policy and procedures.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Responsible for load in and out of event.
- Secured permits for all home events.
- Facilitated smooth communication between departments by acting as an liaison when necessary, ensuring timely information exchange.
Project Manager
Virginia State University
11.2015 - 04.2017
- Strategically marketed and advertised sporting events, provided supervision for setup, pre-event, post-event, and takedown, developed risk management plans, functioned as the VIP Hostess, and provided supervision during events to create a safe and fun-filled environment.
Education
Venue Management
IAVM- Venue Management School
Florida06.2024
Master of Science - Sports Management
Virginia State University
Pertersburg, VA05.2017
Bachelor of Art - Mass Communication
Norfolk State University
Norfolk, VA12.2014
Skills
- Client Relations
- Disaster Preparedness
- Emotional Intelligence
- Strategic Planning
- Cost-reduction Methods
- Building Maintenance
- Microsoft Word, Excel, Access, PowerPoint, Final Cut, Metasys
- Database Maintenance
Professional Development
- Minor League Baseball - Fostering Inclusion through Education and Leadership Development (FIELD) Program Graduate August 2016
- Sports Management Majors Club January 2016- May 2017
Timeline
Facility Manager
Kay Bailey Hutchison Convention Center- Dallas
02.2022 - Current
Director of Operations
Ford Park Entertainment Complex and Spectra
03.2020 - 02.2022
Director of Operations
Virginia State University Multi-Purpose Center
05.2018 - 03.2020
Production Coordinator
VSU Multi-Purpose Center
10.2017 - 01.2018
Operations Manager
VSU Multi-Purpose Center
09.2017 - 05.2018
Stadium Operations Assistant
Washington Kastles
06.2017 - 08.2017
Project Manager
Virginia State University
11.2015 - 04.2017
Venue Management
IAVM- Venue Management School
Master of Science - Sports Management
Virginia State University
Bachelor of Art - Mass Communication
Norfolk State University
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