Ramsey Rocha
Brownsville,US
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Recreation professional committed to creating inclusive and engaging programs. Known for enhancing community participation and fostering positive experiences through well-planned activities. Emphasizes teamwork and adaptability, ensuring smooth operations and high participant satisfaction. Key skills include program development, team collaboration, and effective communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
U-Haul Moving & Storage on Boca Chica
Brownsville, TX
09.2024 - 09.2025
- Navigated difficult conversations with emotional intelligence.
- Increased customer retention by 20%.
- Managed customer inquiries across multiple channels.
- Resolved an average of 12 customer inquiries per day.
- Made recommendations for customer retention.
- Resolved complex billing discrepancies.
Recreational Leader
City of Brownsville
Brownsville, TX
05.2024 - 08.2025
- Engaged over 50 participants.
- Developed inclusive recreational policies.
- Attended by over 20 children per session.
- Increased teenage participant engagement by 30%.
- Managed registration and logistics for summer camps.
- Planned a weekly roster of recreational activities.
- Ensured safety and compliance with city regulations during events.
- Managed equipment inventory, ensuring availability for scheduled activities.
- Organized recreational activities promoting community engagement and participation.
Front Desk Attendant
Pearl South Padre
South Padre Island, TX
04.2021 - 08.2021
- Provided concierge services.
- Enhanced the guest welcoming experience.
- Recommended local attractions and restaurants.
- Handled high-volume phone communications.
- Attended front desk team meetings.
Education
Associate of Applied Science - Physical Education
Texas Southmost College
Brownsville, TX01-2026
Skills
- Customer retention strategies
- High-volume call handling
- Active Listening and Communication Skills
- Customer relationship management (CRM) software expertise
- Multitasking and organizational skills
- Time Management and Prioritization
- Customer service
- Critical thinking
- Data entry
- Relationship building
Certification
- First Aid/CPR Certified
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Customer Service Representative
U-Haul Moving & Storage on Boca Chica
09.2024 - 09.2025
Recreational Leader
City of Brownsville
05.2024 - 08.2025
Front Desk Attendant
Pearl South Padre
04.2021 - 08.2021
Associate of Applied Science - Physical Education
Texas Southmost College