Summary
Overview
Work History
Education
Skills
Timeline
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Adriana Arroyo

Brownsville,TX

Summary

As a Sales/Office Associate, with over 30 years of experience in an office environment delivering exceptional customer service. I primarily support the function of business operations and closing sales per call. I excelled in my position by leveraging technical skills and strong communication to surpass sales goals. My knack for relationship building and closing deals enhances client retention and satisfaction. Skilled in cross-selling and resolving issues, and effectively boost customer service standards. Ability to establish strong customer relationships and effectively identify customer needs. Proven track record of meeting and exceeding sales objectives.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Teleperformance Brownsville
05.2024 - 06.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Agent Representative

Pronto Insurance
06.2011 - 03.2024

Front Desk Office/Sales Agent

Brisky and Perez insurance
01.2010 - 06.2011

Sales Associate

Fred Loya Insurance
02.2004 - 01.2010

Education

Diploma - Executive Secretary

South Texas Vo-tech
Brownsville, TX

High School Diploma -

Homer Hanna High School
Brownsville, TX

Skills

  • Microsoft 365
  • Customer Service
  • Multitasking
  • Communication
  • Problem-solving
  • Technical skills
  • Relationship building
  • Cross-selling
  • Client retention
  • Cold calling
  • Strong communication
  • Sales strategies
  • Self-discipline
  • Team worker
  • Lead Manager Systems
  • ADP Timekeeping
  • Bilingual (Spanish and English)

Timeline

Customer Service Representative

Teleperformance Brownsville
05.2024 - 06.2025

Sales Agent Representative

Pronto Insurance
06.2011 - 03.2024

Front Desk Office/Sales Agent

Brisky and Perez insurance
01.2010 - 06.2011

Sales Associate

Fred Loya Insurance
02.2004 - 01.2010

Diploma - Executive Secretary

South Texas Vo-tech

High School Diploma -

Homer Hanna High School
Adriana Arroyo