Ramya Ramey
Antioch,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, detail and results-oriented with a passion for developing relationships.
Overview
5
5
years of professional experience
Work History
Client Support Specialist
Tang And Company
05.2023 - Current
- Enhanced client satisfaction by addressing and resolving support issues in a timely manner.
- Boosted customer retention rates through effective problem-solving and prompt communication.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
Litter Abatement
Elijah's House
02.2023 - 05.2023
- Enhanced listing accuracy by diligently researching product details and cross-referencing multiple sources.
- Maintained organized inventory records, ensuring accurate tracking of listed items and efficient restocking procedures.
- Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
Customer Service Representative
Cuyana
09.2021 - 03.2022
- Enhanced satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted over 500 customers per week in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Personal Assistant
Blinks And Beauty
10.2019 - 10.2021
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
High School Diploma -
Deer Valley High School
Antioch, CA06.2018
Skills
- Strong Work Ethic
- Interpersonal and written communication
- Client Relationship Building
- Client rapport building
- Microsoft Office
- 40-45 wpm Typing Speed
Timeline
Client Support Specialist
Tang And Company
05.2023 - Current
Litter Abatement
Elijah's House
02.2023 - 05.2023
Customer Service Representative
Cuyana
09.2021 - 03.2022
Personal Assistant
Blinks And Beauty
10.2019 - 10.2021
High School Diploma -
Deer Valley High School
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