Ramya Sri Donkeshwaram
Eden Prairie,MN
Summary
Results-driven Salesforce Developer with over 4 years of experience designing, developing, and deploying enterprise applications across Sales Cloud, Service Cloud, and Experience Cloud. Proven expertise in Apex, Lightning Web Components (LWC), Visualforce, Flows, SOQL/SOSL, and integrating Salesforce with external systems using REST/SOAP APIs, Platform Events, and middleware. Strong background in automated enterprise deployments using Copado, Git, and Bitbucket, as well as executing large-scale data migrations. Highly adept at translating complex business requirements into scalable technical solutions, maintaining security compliance, and driving technical deliverables through Agile/Scrum methodologies.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Salesforce Developer
T-MOBILE
Frisco, TX
07.2024 - Current
- Designed, customized, and deployed enterprise Salesforce Service Cloud and Experience Cloud solutions to streamline telecom customer support and backend billing integration.
- Architecture & LWC: Engineered custom Apex classes, triggers, batch processes, and interactive Lightning Web Components (LWC) to streamline telecom customer onboarding, plan management, and account workflows.
- Telecom & Cloud Integrations: Built real-time REST/SOAP API integrations, Platform Events, and Salesforce Connect links to connect Salesforce Service Cloud with T-Mobile backend billing systems and AWS infrastructure.
- Service Cloud & Customer Experience: Configured Service Cloud features (Omni-Channel, Knowledge, skill-based Case Management) and Experience Cloud customer self-service portals to improve first-contact resolution rates.
- Automation & Governance: Developed complex multi-step Salesforce Flows, validation rules, and automated approval workflows while securing sensitive user data using Security Center, Health Check, and custom Permission Sets.
- Enterprise CI/CD & Data: Handled high-volume subscriber data migrations using Data Loader and Workbench; managed CI/CD deployment pipelines using Copado, Git, and Bitbucket across sandbox and production environments
- Project: Enterprise Customer Developer Service & Billing Portal Modernization
Salesforce Administrator/Developer
IT INNOVATION
Hyderabad, India
06.2021 - 11.2023
- Implemented core Salesforce application workflows, data security controls, and support automation to optimize sales and customer support operations.
- Core Development: Developed custom Apex triggers, Visualforce pages, and Aura components for standard and custom objects (Accounts, Opportunities, Cases).
- Classic to Lightning Migration: Led full-lifecycle functional migration from Salesforce Classic to Lightning Experience using Lightning Optimization; Configured Web-to-Case, Email-to-Case, and skill-based Omni-Channel routing, significantly reducing customer case assignment App Builder and SLDS.
- Support Channel delays.
- Data Quality & Reporting: Managed data cleansing, deduplication, and loading operations while designing executive dashboards and custom reports.
- Environment Management: Coordinated sandbox refreshes, deployment activities via Git and Change Sets, and provided production issue troubleshooting in Agile sprints.
- Project: Salesforce Sales & Service Cloud Implementation
Education
Master’s - information technology and management sciences
Concordia University
St. Paul05-2024
Bachelors - Electronics and Communication Engineering
JNTUH
Hyderabad01-2021
Skills
- Salesforce Development: Apex (Classes, Triggers, Batch, Test Classes), LWC, Visualforce, Lightning App Builder, Salesforce Flows
- Clouds & Solutions: Sales Cloud, Service Cloud, Experience Cloud, Case Management, Omni-Channel, Knowledge
- Integrations & Security: REST/SOAP APIs, Platform Events, Salesforce Connect, Profiles, Roles, Permission Sets, Health Check
- Data Tools & Querying: SOQL, SOSL, Data Loader, Workbench, Salesforce Inspector, Data Cleansing & Validation
- DevOps & Tools: Copado, Git, Bitbucket, Change Sets, ANT Tool, VS Code, Sandboxes, JIRA, Confluence
- Web Technologies: JavaScript, HTML5, CSS3, AJAX/jQuery
Certification
Salesforce Certified Platform Developer I, Salesforce Certified Administrator
Timeline
Salesforce Developer
T-MOBILE
07.2024 - Current
Salesforce Administrator/Developer
IT INNOVATION
06.2021 - 11.2023
Bachelors - Electronics and Communication Engineering
JNTUH
Master’s - information technology and management sciences
Concordia University
Personal Information
Title: Certified Salesforce Developer