Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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Rana Brock

Housing Tech
Dayton,OH

Summary

Hardworking, reliable, a quick learner, and a team player. I am motivated to help my peers. I am articulate, energetic, and have a passion for helping others.

Overview

1
1
Certification
20
20
years of post-secondary education
2
2
years of professional experience

Work History

Customer Service Associate

Evenflow
Piqua, Ohio
02.2021 - 02.2021
  • Developed and actualized customer service initiatives to decrease wait times.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Warehouse

Clopay
Troy, OH
03.2018 - 03.2020
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.

Education

GED -

Upper Valley JVS
Piqua
01.2001 - 02.2021

Skills

[] Sober support

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References

Susan Howard Certified Peer Recovery Supporter

PHONE NUMBER (937) 266-1257

EMAIL showard@thrivepeersupport.com

Stacy Shoop Clopay Warehouse Associate

PHONE NUMBER (937) 216-6325

EMAIL

Nikita Trimble CDCA

PHONE NUMBER (937) 203-9762

EMAIL nikita.trimble@gmail.com

Certification

11 Online certifications in Peer Recovery Support

Timeline

Customer Service Associate

Evenflow
02.2021 - 02.2021

Warehouse

Clopay
03.2018 - 03.2020

GED -

Upper Valley JVS
01.2001 - 02.2021

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Rana BrockHousing Tech