Rana Hajjaj
North Olmsted,OH
Summary
Dynamic leader with proven success in enhancing operational efficiency and customer satisfaction at Ashcroft & Oak Jewelers. Excelled in inventory control and staff management, fostering a team-oriented environment. Leveraged excellent communication and problem-solving skills to drive positive outcomes, significantly boosting client retention and team performance. Demonstrates a keen ability to multitask and prioritize in fast-paced settings.
Overview
19
19
years of professional experience
Work History
Store Manager
Ashcroft & Oak Jewelers
North Olmsted, OH
05.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Advanced Cosmetologist
Ulta
North Olmsted, OH
05.2019 - 12.2021
- Revitalized clients'' appearances by providing advanced hair coloring techniques and treatments.
- Elevated overall guest experience by offering additional pampering services like scalp massages and deep conditioning treatments.
- Implemented effective marketing strategies to attract new clientele while retaining existing customers.
- Developed long-lasting client relationships, resulting in a high rate of repeat business and referrals.
- Grew clientele base consistently through social media promotion of services offered at the salon locations.
Owner
Parkway Grill
Memphis, TX
01.2006 - 10.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
No Degree -
Raphael's School of Beauty Culture
North Olmsted, OH05.2019
Skills
- Inventory Management Abilities
- Customer Service
- Time Management
- Cash Handling
- Staff Management
- Willing to Learn
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
- Customer Relations
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Team leadership and coaching
- Retail Inventory Managemen
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Loss Prevention
- Bank and Safe Deposits
Timeline
Store Manager
Ashcroft & Oak Jewelers
05.2021 - Current
Advanced Cosmetologist
Ulta
05.2019 - 12.2021
Owner
Parkway Grill
01.2006 - 10.2016
No Degree -
Raphael's School of Beauty Culture