Rana Tilley

• Conducted performance reviews for employees in all departments.
• Developed and implemented human resources policies, procedures, and best practices.
• Organized onboarding processes for new hires, including orientation sessions and paperwork completion.
• Created a positive work environment by promoting team building initiatives and resolving conflicts between employees.
• Ensured compliance with federal, state, and local employment laws by monitoring changes in regulations related to human resources management.
• Identified ways to reduce turnover through improved hiring practices.

Managed employee benefits programs, such as health insurance, retirement plans, and vacation time.

• Collaborated with department heads to develop strategies that would increase employee engagement levels.

• Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.
• Maintained adequate staffing to meet objectives within budget.
• Developed and led process improvements to optimize operations and reduce costs.

• Used expertise to cultivate relationships with existing clients, develop new client relationships and win business.
• Performed sales and support activities to meet client needs and maintain service levels.
• Cultivated deep understanding of market, customer and competitor landscapes to identify growth opportunities.