Ranada Asmore
Spring,TX
Summary
- Seeking an Eligibility Coordinator position supporting accurate referral processing, organized documentation, timely follow-up, and positive client engagement.
Overview
2027
2027
years of professional experience
Work History
Nuclear Pharmacy Courier
Cardinal Health
2023 - 2026
- Delivered medical supplies promptly to healthcare facilities, ensuring adherence to safety protocols.
- Managed inventory levels, verifying accuracy and maintaining stock of essential supplies.
- Operated delivery vehicle efficiently, optimizing routes for timely deliveries.
- Collaborated with team members to improve logistics processes and enhance service delivery.
- Assisted in training new couriers on safety standards and operational procedures.
- Documented delivery confirmations and maintained accurate records of shipments processed daily.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Customer Support Specialist
Toyota Motor Manufacturing
Houston, TX
2026 - Current
- Provided timely and accurate support to customers, resolving inquiries and issues efficiently.
- Assisted in training new team members on customer service protocols and best practices.
- Documented customer interactions in CRM system, ensuring clear communication across departments.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes.
- Managed escalated customer concerns with professionalism, ensuring resolution aligned with company standards.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Customer Service Representative
Red Cross
Houston, TX
2019 - 2022
- Assisted customers with inquiries, providing timely and accurate information.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained detailed records of customer interactions using CRM systems for follow-up actions.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
- Trained new staff on company policies and customer service protocols to ensure consistency in support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Medical Records and Health Information Technician
Lyndon B. Johnson Hospital
Houston, TX
2015 - 2019
- Managed patient health records using electronic health record (EHR) systems to ensure accuracy and accessibility.
- Processed medical documentation requests, maintaining compliance with HIPAA regulations and organizational policies.
- Reviewed and verified patient information for completeness, enhancing data integrity across health information systems.
- Assisted in training new staff on medical coding practices and EHR software functionalities to improve team efficiency.
- Collaborated with healthcare providers to resolve discrepancies in patient records, fostering effective communication and problem-solving.
- Implemented process improvements for data entry workflows, reducing turnaround time for record retrieval requests.
- Conducted regular audits of medical records to ensure adherence to quality standards and regulatory requirements.
Education
Medical Billing - Medical Social Work
Florida Career College
Houston, TX07.2017
High School Diploma -
West Auburn Sr. High School
Auburn, WA05.2004
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Data entry
- Conflict resolution
- Active listening
- Referral coordination
- Multitasking and organization
- Customer service excellence
- Empathy and patience
- Team collaboration
- Verbal and written communication
- Decision-making
- Workflow management
Timeline
Customer Support Specialist
Toyota Motor Manufacturing
2026 - Current
Nuclear Pharmacy Courier
Cardinal Health
2023 - 2026
Customer Service Representative
Red Cross
2019 - 2022
Medical Records and Health Information Technician
Lyndon B. Johnson Hospital
2015 - 2019
Medical Billing - Medical Social Work
Florida Career College
High School Diploma -
West Auburn Sr. High School