Ranada White
Birmingham,AL
Summary
Social Services Worker Dedicated and compassionate worker, specializing in child abuse and neglect investigations and child welfare services. Experienced in assessing family needs, responding to allegations of abuse and neglect, advocating for the safety and well-being of children, and connecting families with essential community resources. Skilled in crisis intervention, case management, documentation, interviewing, and collaborating with families, schools, law enforcement, courts, and community partners. Brings a culturally responsive and trauma-informed approach to working with children and families, with a strong commitment to protecting vulnerable children while supporting family stability, empowerment, and positive outcomes.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Social Services Worker
State of Alabama Department of Human Resources
08.2024 - Current
- Conducted home visits to assess clients' home environment and provide support.
- Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
- Testified under oath as child advocate in family court to assist with child custody decisions.
- Delivered comprehensive therapeutic services to children, adolescents, and adults to support child welfare and prevention services.
- Coordinated referrals to external agencies for specialized services, ensuring comprehensive support for clients.
- Improved client outcomes by developing and implementing individualized case plans.
Customer Service Representative I
Teleperformance USA
07.2023 - 05.2024
- Respond to an average of 60+ inbound calls, emails, and chats per day, addressing customer inquiries, resolving issues, and providing product information.
- Utilize CRM software to document and track customer interactions, ensuring accurate and up-to-date records.
- Resolve customer complaints efficiently by identifying the root cause and providing appropriate solutions, achieving a 90% resolution rate on first contact.
- Assist customers with account management, billing inquiries, and technical support, ensuring a positive customer experience.
Mental Health Worker Trainee
Taylor Hardin Secure Medical Facility
05.2022 - 07.2022
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries.
- Participated in group activities, helping to facilitate discussions and activities.
- Monitored patient behaviors and progress through observation and documentation, reporting to supervising mental health professionals.
- Provided emotional support and crisis intervention when necessary, ensuring the safety and well-being of patients and staff.
Retail Associate
J&K Discount Beauty Outlet
12.2020 - 08.2021
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked and managed merchandise inventory, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Professional Intern
A Better You Counseling
01.2026 - 05.2026
- Observed individual therapy sessions, supporting clients in overcoming personal challenges and enhancing emotional well-being.
- Maintained accurate documentation of sessions, ensuring compliance with ethical standards and regulatory requirements.
- Maintained detailed case notes, documenting client progress and ensuring adherence to ethical guidelines and HIPAA regulations.
- Participated in clinical supervision, actively seeking feedback from supervisors to enhance therapeutic skills and improve client outcomes.
Administrative Assistant
Stillman College Work Study
09.2017 - 12.2020
- Answered multi-line phone system, routed calls, delivered messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Administrative Intern
CAPS of Tuscaloosa
02.2019 - 04.2020
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Created and updated records and files to maintain document compliance.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Implemented crisis intervention strategies to support clients facing urgent challenges.
- Maintained confidentiality of sensitive information while adhering to legal guidelines and ethical standards.
- Coordinated efficient delivery of services among multiple providers involved in each case plan through clear communication and organization efforts.
Education
Master of Science - Clinical Mental Health Counseling
Alabam State University
Montgomery, AL08.2026
Bachelor of Arts with Honors, Psychology -
Stillman College
Tuscaloosa, AL12.2020
High School Diploma -
Selma High School
Selma05.2017
Skills
Customer service
Active listening
Conflict de-escalation
Account support
Confidentiality & information handling
Crisis intervention
Patient behavior observation
Multi-line phone system operation
Data entry
Social Services: Rapport building, interviewing, documentation, case management, crisis intervention, family advocacy
Certification
- Crisis Intervention Prevention (CPI)
- Basic Life Support (BLS)
- Cardiopulmonary Resuscitation (CPR)
- Mandated Reporter
Timeline
Professional Intern
A Better You Counseling
01.2026 - 05.2026
Social Services Worker
State of Alabama Department of Human Resources
08.2024 - Current
Customer Service Representative I
Teleperformance USA
07.2023 - 05.2024
Mental Health Worker Trainee
Taylor Hardin Secure Medical Facility
05.2022 - 07.2022
Retail Associate
J&K Discount Beauty Outlet
12.2020 - 08.2021
Administrative Intern
CAPS of Tuscaloosa
02.2019 - 04.2020
Administrative Assistant
Stillman College Work Study
09.2017 - 12.2020
Bachelor of Arts with Honors, Psychology -
Stillman College
Master of Science - Clinical Mental Health Counseling
Alabam State University
High School Diploma -
Selma High School