Ranajah Russum
Concord ,NC
Summary
Accomplished professional with expertise in customer success management and complaint handling. At VXI, enhanced service experience by streamlining ticket resolution, improving response times by 20%. Skilled in CRM software and fostering team collaboration. Proven track record in optimizing processes and ensuring customer satisfaction through effective communication and organizational skills.
Overview
2026
2026
years of professional experience
Work History
Customer Support Representative
VXI
2023.08 - Current
- Resolved customer inquiries through multi-channel support methods, enhancing overall service experience.
- Collaborated with team members to streamline ticket resolution processes, improving response times.
- Utilized CRM software to track and document customer interactions, ensuring accurate record-keeping.
- Trained new staff on customer service protocols for effective onboarding.
- Conducted follow-up communications to ensure customer satisfaction and address any lingering issues.
- Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
Cashier Team Lead
Homestyle Kitchn
2021 - 2023.07
- Supervised daily operations, ensuring efficient checkout processes and exceptional customer service.
- Trained and mentored new cashiers, fostering a collaborative team environment.
- Implemented inventory management procedures to optimize stock levels and minimize losses.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Monitored cash handling procedures, maintaining accuracy and compliance with company policies.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
Jay M. Robinson High School
Concord, NC06.2023
Skills
- Customer success management
- Complaint handling
- Data management
- Report generation
- Organizational skills
- Issue and resolution tracking
- Employee computer support
- Highly professional
- File management software
Timeline
Customer Support Representative
VXI
2023.08 - Current
Cashier Team Lead
Homestyle Kitchn
2021 - 2023.07
High School Diploma -
Jay M. Robinson High School