Rance Ely
Palm bay,FL
Summary
A driven leader focused on developing people, improving systems, and leading operations through meaningful change. An experienced senior transformation leader with a passion for building cultures where people feel supported, empowered, and are equipped to perform at their highest level.
Overview
12
12
years of professional experience
Work History
Director, Escrow Administration
Guild Mortgage Corporation
02.2023 - Current
- Negotiated vendor contracts yielding annual cost savings over $3,000,000.00.
- Altered the escrow schedule to align with state property tax payments, optimizing cash flow and reducing operational advances.
- Created and implemented a tax review process that improved accuracy and compliance while yielding a 43% reduction in liable tax penalties.
- Developed and implemented a comprehensive document review process for all controls, process documents, and procedures, ensuring accuracy, compliance, and consistent organizational standards.
- Implemented agent quality checks, productivity monitoring, and adherence tracking increasing productivity 30%.
- Implemented Loss Draft Processing tool yielding a cost savings over $80,000.00.
- Streamlined operations, achieving increased efficiency which yielded a reduction in headcount by 11, via natural attrition.
VP, Escrow Administration
Lower
01.2023 - 02.2023
- Scaled a startup organization, building out the Escrow department from the ground up by developing job aids, standard operating procedures, and internal controls, while establishing efficient workflows, cross-functional processes, and team structures to support sustainable growth and operational excellence.
- Managed vendor relationships, negotiated contracts, optimizing service delivery, and leveraging external expertise to reduce costs, mitigate risk, and enhance efficiency.
- Designed and implemented standardized correspondence templates and letters, ensuring consistent communication, compliance, and professional presentation.
Default Manager
Ruoff Mortgage
09.2022 - 01.2023
- Scaled a startup organization, building out the Default, Loss Mitigation, and Collection departments from the ground up by developing job aids, standard operating procedures, and internal controls, while establishing efficient workflows, cross-functional processes, and team structures to support sustainable growth and operational excellence.
- Established a full-scale mortgage collections call center, including IVR systems, call trees, dialer campaigns, and agent workflows.
- Managed vendor relationships, negotiated contracts, optimizing service delivery, and leveraging external expertise to reduce costs, mitigate risk, and enhance efficiency.
- Designed and implemented standardized correspondence templates and letters, ensuring consistent communication, compliance, and professional presentation.
Director, Escrow Administration
Freedom Mortgage Corporation
05.2019 - 09.2022
- Created and implemented a tax review process that improved accuracy and compliance while yielding a cost savings over $1,000,000.
- Reduced annual operating costs by $500,000, by leveraging current vendor partnerships, streamlining processes, and sourcing new vendor relationships.
- Implemented agent quality checks, productivity monitoring, and adherence tracking increasing productivity 15%.
- Developed a comprehensive controls process, enhancing oversight, ensuring regulatory compliance, and reducing operational and financial risks.
- Developed lender placed analysis and onboarding automation bots, streamlining processes and generating over $60,000 in annual cost savings.
- Successful implementation of a company website, enhancing digital presence, improving user experience, and supporting operational and marketing objectives.
Assistant Vice President, Customer Care and Collections
MB Financial Bank, N.A.
09.2013 - 05.2019
- Created and implemented a tax review process that improved accuracy and compliance while yielding a cost savings over $100,000.
- Reduced operational losses within the servicing team by $300,000; by implementing process improvements, enhancing controls, and driving efficiency across workflows.
- Implemented agent quality checks, productivity monitoring, and adherence tracking increasing productivity while reducing the call abandonment rate by 3 percent.
- 71 % average short term repayment plan completion rate, 80 average one call resolution, and maintained a delinquency rate of less than 3%.
- Established a full-scale mortgage collections and customer care call center, including IVR systems, call trees, dialer campaigns, agent workflows, etc.
- Successful implementation of a company website, enhancing digital presence, improving user experience, and supporting operational and marketing objectives.
Education
Master of Arts - Organizational Management, Project Management
Ashford University
Skills
- Strategic Planning
- Change Management
- Leadership Development
- Process Improvement
- Risk Management
- Mortgage Banking
- Process Improvement
- Project Management
- Finance
Timeline
Director, Escrow Administration
Guild Mortgage Corporation
02.2023 - Current
VP, Escrow Administration
Lower
01.2023 - 02.2023
Default Manager
Ruoff Mortgage
09.2022 - 01.2023
Director, Escrow Administration
Freedom Mortgage Corporation
05.2019 - 09.2022
Assistant Vice President, Customer Care and Collections
MB Financial Bank, N.A.
09.2013 - 05.2019
Master of Arts - Organizational Management, Project Management
Ashford University