Rand Rossie
Westbrook,ME
Summary
Dynamic Assistant Manager with a strong focus on customer service, team leadership, and operational efficiency. Proven ability to enhance store performance and optimize staff productivity to drive exceptional customer experiences.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Floor & Decor
Scarborough, ME
01.2022 - 03.2025
- Assisted management in overseeing daily operations and ensuring store efficiency.
- Supported team in maintaining compliance with safety protocols and inventory procedures.
- Facilitated training for new employees to enhance product knowledge and customer service skills.
- Coordinated scheduling for staff to optimize coverage during peak hours.
- Monitored stock levels and assisted in inventory management processes to reduce shortages.
- Engaged with customers to resolve inquiries and improve overall shopping experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Home Health Care Worker
Self
San Diego, CA
01.2017 - 06.2019
- Provided personalized care and support to clients in daily activities and personal hygiene.
- Developed individualized care plans based on client needs and preferences.
- Monitored and documented clients' health status, reporting changes to healthcare professionals.
- Assisted with medication management, ensuring adherence to prescribed regimens.
- Coordinated transportation for medical appointments and community activities to enhance client engagement.
Senior Design Consultant
The Tile Shop
Chicago, IL
03.2014 - 01.2017
- Led design consultations to create customized tile solutions for residential and commercial projects.
- Developed and implemented design strategies to enhance client engagement and satisfaction.
- Trained junior designers in best practices for tile selection and layout techniques.
- Collaborated with contractors to ensure accurate execution of design plans on-site.
Sales Representative
ADT
Chicago, IL
03.2011 - 01.2012
- Developed and maintained relationships with clients to drive product adoption and satisfaction.
- Conducted comprehensive product demonstrations, highlighting features and benefits effectively.
- Collaborated with cross-functional teams to streamline sales processes and enhance customer experience.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Assistant Manager
The Bedding Experts
Chicago, IL
02.2011 - 01.2012
- Conducted regular audits of merchandise presentation and cleanliness standards throughout the store.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily operations to maintain store cleanliness and organization.
Sales Associate
The Room Place
Chicago, IL
04.2010 - 01.2011
- Developed strong customer relationships through personalized service and product knowledge.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Insurance Agent
United Healthcare Group
Chicago, IL
03.2008 - 03.2009
- Developed customized insurance plans to meet client needs and enhance satisfaction.
- Educated clients on policy options, coverage benefits, and claims processes.
- Analyzed client portfolios to identify gaps in coverage and recommend enhancements.
- Streamlined onboarding processes for new clients, improving overall efficiency.
Account Executive
Pitney Bowes
Chicago, IL
03.2008 - 03.2009
- Managed client accounts, ensuring timely delivery of services and solutions.
- Developed and nurtured long-term relationships with key stakeholders to drive revenue growth.
- Analyzed customer needs, providing tailored solutions to enhance satisfaction and retention.
- Collaborated with cross-functional teams to streamline processes and improve service offerings.
Senior Sales Consultant
Wickes Furniture
Chicago, IL
06.2005 - 03.2008
- Led strategic sales initiatives, enhancing customer engagement and driving revenue growth.
- Mentored junior consultants, fostering skill development and improving team performance.
- Developed tailored solutions to meet diverse client needs, increasing satisfaction and retention.
- Analyzed market trends to identify opportunities for product positioning and competitive advantage.
Education
Bachelor of Science - Radio, Television And Film
University of Southern Mississippi
Hattiesburg, MSSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Retail operations management
Timeline
Assistant Manager
Floor & Decor
01.2022 - 03.2025
Home Health Care Worker
Self
01.2017 - 06.2019
Senior Design Consultant
The Tile Shop
03.2014 - 01.2017
Sales Representative
ADT
03.2011 - 01.2012
Assistant Manager
The Bedding Experts
02.2011 - 01.2012
Sales Associate
The Room Place
04.2010 - 01.2011
Insurance Agent
United Healthcare Group
03.2008 - 03.2009
Account Executive
Pitney Bowes
03.2008 - 03.2009
Senior Sales Consultant
Wickes Furniture
06.2005 - 03.2008
Bachelor of Science - Radio, Television And Film
University of Southern Mississippi