Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Rand Rossie

Rand Rossie

Westbrook,ME

Summary

Dynamic Assistant Manager with a proven track record at Floor & Decor, excelling in customer service and team leadership. Enhanced operational efficiency through effective staff training and problem-solving, resulting in improved customer satisfaction. Skilled in money handling and inventory management, fostering a collaborative environment that drives business growth.

Overview

20
20
years of professional experience

Work History

Assistant Manager

Floor & Decor
Scarborough, ME
08.2024 - 03.2025
  • Assisted in managing daily operations and maintaining store organization.
  • Supported team in executing merchandising strategies and product displays.
  • Collaborated with staff to ensure customer service excellence and satisfaction.
  • Monitored inventory levels and coordinated stock replenishment activities.
  • Utilized point-of-sale systems to process transactions efficiently and accurately.
  • Contributed to maintaining a safe work environment by adhering to safety protocols.
  • Engaged with customers to address inquiries and resolve issues promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Generated repeat business through exceptional customer service.

Assistant Manager

Floor & Decor
San Diego, CA
01.2022 - 04.2023
  • Implemented training sessions for new staff on operational procedures and policies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Home Healthcare Professional

Self
San Diego, CA
01.2017 - 06.2019
  • Developed personalized care plans to meet individual patient needs.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Monitored patient health, documenting changes and reporting concerns promptly.
  • Coordinated communication between patients, families, and healthcare professionals.
  • Administered medication and managed treatment schedules for optimal compliance.
  • Coordinated transportation arrangements for appointments when necessary while ensuring timely attendance at essential medical visits.

Senior Design Consultant

The Tile Shop
Chicago, IL
03.2014 - 01.2017
  • Led design consultations, providing tailored solutions to meet client needs and enhance customer satisfaction.
  • Developed comprehensive design plans, incorporating current trends and product knowledge for effective client presentations.
  • Mentored junior designers, fostering skill development and promoting best practices in design processes.
  • Collaborated with sales teams to align design strategies with business objectives, improving overall project effectiveness.
  • Streamlined client onboarding processes, enhancing efficiency and reducing turnaround time for project initiation.
  • Continuously updated design skills through professional development, staying ahead of industry trends and ensuring the delivery of cutting-edge solutions for clients.
  • Maintained clear communication channels throughout projects, ensuring all parties were informed of progress updates and any potential challenges encountered in the design process.

Sales Representative

ADT Security
Chicago, IL
03.2011 - 01.2012
  • Developed and maintained strong client relationships to drive customer satisfaction and retention.
  • Conducted comprehensive needs assessments to recommend tailored security solutions for diverse clients.
  • Collaborated with cross-functional teams to streamline sales processes and improve overall efficiency.
  • Trained and mentored junior sales representatives, enhancing team performance and product knowledge.
  • Managed customer accounts, ensuring timely follow-ups and addressing concerns to foster loyalty.
  • Led initiatives to optimize the sales pipeline, resulting in improved lead conversion rates across territories.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Assistant Manager

The Bedding Experts
Chicago, IL
03.2011 - 01.2012
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Oversaw daily operations to maintain store cleanliness and organization.

Sales Associate

The Room Place
Chicago, IL
04.2010 - 01.2011
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained knowledge of inventory and product features to provide accurate information.
  • Processed transactions efficiently using point-of-sale systems, ensuring quick service.
  • Trained new staff on sales techniques and best practices for customer engagement.
  • Resolved customer inquiries and complaints promptly, enhancing customer satisfaction levels.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.

Insurance Agent

United Insurance
Chicago, IL
03.2008 - 03.2009
  • Developed comprehensive insurance plans tailored to clients' specific needs and financial goals.
  • Guided clients through policy options, ensuring understanding of coverage details and benefits.
  • Managed client relationships, fostering trust and loyalty through excellent service and communication.
  • Conducted thorough market research to identify competitive insurance products and improve offerings.

Account Executive

Pitney Bowes
Chicago, IL
03.2008 - 03.2009
  • Developed and maintained strong client relationships to drive revenue growth.
  • Conducted market analysis to identify new business opportunities and enhance competitive positioning.
  • Collaborated with cross-functional teams to streamline account management processes.
  • Delivered tailored solutions to meet diverse client needs, ensuring high satisfaction levels.

Senior Sales Consultant

Wickes Furniture
Chicago, IL
06.2005 - 03.2008
  • Led sales strategy development, enhancing customer engagement and driving revenue growth.
  • Mentored junior consultants, fostering skill development and improving team performance.
  • Analyzed market trends, adapting sales approaches to meet evolving customer needs.
  • Collaborated with cross-functional teams to optimize product offerings and improve customer satisfaction.

Education

Bachelor of Science - Radio And Television

University of Southern Mississippi
Hattiesburg, MS

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Staff supervision
  • Staff training and development
  • Staff management
  • Problem-solving
  • Time management
  • Task delegation
  • Goal setting
  • Workload management

Timeline

Assistant Manager

Floor & Decor
08.2024 - 03.2025

Assistant Manager

Floor & Decor
01.2022 - 04.2023

Home Healthcare Professional

Self
01.2017 - 06.2019

Senior Design Consultant

The Tile Shop
03.2014 - 01.2017

Sales Representative

ADT Security
03.2011 - 01.2012

Assistant Manager

The Bedding Experts
03.2011 - 01.2012

Sales Associate

The Room Place
04.2010 - 01.2011

Insurance Agent

United Insurance
03.2008 - 03.2009

Account Executive

Pitney Bowes
03.2008 - 03.2009

Senior Sales Consultant

Wickes Furniture
06.2005 - 03.2008

Bachelor of Science - Radio And Television

University of Southern Mississippi
Rand Rossie