Rand Rossie
Westbrook,ME
Summary
Dynamic Assistant Manager with a proven track record at Floor & Decor, excelling in customer service and team leadership. Enhanced operational efficiency through effective staff training and problem-solving, resulting in improved customer satisfaction. Skilled in money handling and inventory management, fostering a collaborative environment that drives business growth.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Floor & Decor
Scarborough, ME
08.2024 - 03.2025
- Assisted in managing daily operations and maintaining store organization.
- Supported team in executing merchandising strategies and product displays.
- Collaborated with staff to ensure customer service excellence and satisfaction.
- Monitored inventory levels and coordinated stock replenishment activities.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
- Contributed to maintaining a safe work environment by adhering to safety protocols.
- Engaged with customers to address inquiries and resolve issues promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
Assistant Manager
Floor & Decor
San Diego, CA
01.2022 - 04.2023
- Implemented training sessions for new staff on operational procedures and policies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Home Healthcare Professional
Self
San Diego, CA
01.2017 - 06.2019
- Developed personalized care plans to meet individual patient needs.
- Assisted patients with daily living activities, promoting independence and dignity.
- Monitored patient health, documenting changes and reporting concerns promptly.
- Coordinated communication between patients, families, and healthcare professionals.
- Administered medication and managed treatment schedules for optimal compliance.
- Coordinated transportation arrangements for appointments when necessary while ensuring timely attendance at essential medical visits.
Senior Design Consultant
The Tile Shop
Chicago, IL
03.2014 - 01.2017
- Led design consultations, providing tailored solutions to meet client needs and enhance customer satisfaction.
- Developed comprehensive design plans, incorporating current trends and product knowledge for effective client presentations.
- Mentored junior designers, fostering skill development and promoting best practices in design processes.
- Collaborated with sales teams to align design strategies with business objectives, improving overall project effectiveness.
- Streamlined client onboarding processes, enhancing efficiency and reducing turnaround time for project initiation.
- Continuously updated design skills through professional development, staying ahead of industry trends and ensuring the delivery of cutting-edge solutions for clients.
- Maintained clear communication channels throughout projects, ensuring all parties were informed of progress updates and any potential challenges encountered in the design process.
Sales Representative
ADT Security
Chicago, IL
03.2011 - 01.2012
- Developed and maintained strong client relationships to drive customer satisfaction and retention.
- Conducted comprehensive needs assessments to recommend tailored security solutions for diverse clients.
- Collaborated with cross-functional teams to streamline sales processes and improve overall efficiency.
- Trained and mentored junior sales representatives, enhancing team performance and product knowledge.
- Managed customer accounts, ensuring timely follow-ups and addressing concerns to foster loyalty.
- Led initiatives to optimize the sales pipeline, resulting in improved lead conversion rates across territories.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Assistant Manager
The Bedding Experts
Chicago, IL
03.2011 - 01.2012
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Oversaw daily operations to maintain store cleanliness and organization.
Sales Associate
The Room Place
Chicago, IL
04.2010 - 01.2011
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of inventory and product features to provide accurate information.
- Processed transactions efficiently using point-of-sale systems, ensuring quick service.
- Trained new staff on sales techniques and best practices for customer engagement.
- Resolved customer inquiries and complaints promptly, enhancing customer satisfaction levels.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Insurance Agent
United Insurance
Chicago, IL
03.2008 - 03.2009
- Developed comprehensive insurance plans tailored to clients' specific needs and financial goals.
- Guided clients through policy options, ensuring understanding of coverage details and benefits.
- Managed client relationships, fostering trust and loyalty through excellent service and communication.
- Conducted thorough market research to identify competitive insurance products and improve offerings.
Account Executive
Pitney Bowes
Chicago, IL
03.2008 - 03.2009
- Developed and maintained strong client relationships to drive revenue growth.
- Conducted market analysis to identify new business opportunities and enhance competitive positioning.
- Collaborated with cross-functional teams to streamline account management processes.
- Delivered tailored solutions to meet diverse client needs, ensuring high satisfaction levels.
Senior Sales Consultant
Wickes Furniture
Chicago, IL
06.2005 - 03.2008
- Led sales strategy development, enhancing customer engagement and driving revenue growth.
- Mentored junior consultants, fostering skill development and improving team performance.
- Analyzed market trends, adapting sales approaches to meet evolving customer needs.
- Collaborated with cross-functional teams to optimize product offerings and improve customer satisfaction.
Education
Bachelor of Science - Radio And Television
University of Southern Mississippi
Hattiesburg, MSSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff supervision
- Staff training and development
- Staff management
- Problem-solving
- Time management
- Task delegation
- Goal setting
- Workload management
Timeline
Assistant Manager
Floor & Decor
08.2024 - 03.2025
Assistant Manager
Floor & Decor
01.2022 - 04.2023
Home Healthcare Professional
Self
01.2017 - 06.2019
Senior Design Consultant
The Tile Shop
03.2014 - 01.2017
Sales Representative
ADT Security
03.2011 - 01.2012
Assistant Manager
The Bedding Experts
03.2011 - 01.2012
Sales Associate
The Room Place
04.2010 - 01.2011
Insurance Agent
United Insurance
03.2008 - 03.2009
Account Executive
Pitney Bowes
03.2008 - 03.2009
Senior Sales Consultant
Wickes Furniture
06.2005 - 03.2008
Bachelor of Science - Radio And Television
University of Southern Mississippi