Randa Raley
Fort Worth
Summary
Experienced in managing bakery operations and client relations, with a strong focus on customer service, food safety, and efficient inventory management. Proven ability to train teams and implement systems to enhance productivity and reduce waste. Eager to leverage skills in a fast-paced environment to contribute effectively to the new team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Production Manager
Susies Cakes
01.2026 - Current
- Oversaw daily production operations to ensure adherence to quality standards.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Streamlined inventory processes, reducing waste and improving resource utilization.
- Led cross-functional teams in implementing new production techniques, enhancing efficiency.
Owner / Baker
House of Sugar
01.2024 - Current
- Owner and operator of a home-based bakery specializing in custom desserts, including wedding cakes and personalized orders. Worked directly with clients to plan designs and flavors while maintaining a clean, food-safe workspace.
- Negotiated contracts and agreements with business partners, vendors, and customers.
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently.
- Monitored industry trends to identify opportunities for improvement.
Bakery Manager
Red Umbrella Bakery
01.2024 - 12.2024
- Managed daily bakery operations, provided excellent customer service, handled cash transactions, maintained food safety standards, and prepared brewed coffee using a Nespresso machine.
- Trained new employees in baking techniques, food safety standards and customer service skills.
- Maintained a high level of product quality by ensuring proper procedures were followed for all baked goods.
- Implemented efficient ordering systems to reduce waste while maintaining optimal stock levels.
- Demonstrated expertise in managing bakery operations, including production, staffing and inventory control.
Manager
Ryder Retail
05.2023 - 10.2023
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills.
Retail Manager
Francesca's
01.2018 - 04.2020
- Assisted with store operations, opening and closing procedures, cash handling, and delivering friendly, attentive customer service.
- Led, coached, and developed retail employees to achieve sales goals.
- Executed and maintained visual merchandising standards consistent with company brand standards and directives.
- Monitored daily operations of the store including cash handling procedures.
- Connected with customers by meeting guests and anticipating needs.
Education
High School Diploma -
The Novus Academy
01.2020
Skills
- Customer-focused service
- Reliable & punctual
- Quick learner
- Comfortable learning new equipment
- Cash handling & POS
- Fast-paced environments
- Food safety & sanitation
Certification
Texas Food Handler's License
Timeline
Production Manager
Susies Cakes
01.2026 - Current
Owner / Baker
House of Sugar
01.2024 - Current
Bakery Manager
Red Umbrella Bakery
01.2024 - 12.2024
Manager
Ryder Retail
05.2023 - 10.2023
Retail Manager
Francesca's
01.2018 - 04.2020
High School Diploma -
The Novus Academy