Randal Bahrke
Holiday,FL
Summary
Results-driven Department Manager with a focus on customer service and team optimization. Expertise in training, mentoring, and fostering a positive workplace culture.
Overview
30
30
years of professional experience
Work History
Department Manager
Publix Super Markets Inc
Clearwater, FL
05.2011 - Current
- Directed daily operations to enhance customer service and optimize team performance.
- Implemented training programs to improve employee skills and productivity across departments.
- Analyzed sales data to inform inventory management and product placement strategies.
- Developed budgets and forecasts to align departmental goals with organizational objectives.
- Coordinated cross-functional teams to streamline processes and reduce operational costs.
- Monitored compliance with company policies, ensuring high standards of safety and quality.
- Led initiatives to increase employee engagement, fostering a positive workplace culture.
- Established metrics for evaluating performance, driving accountability within the department.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Restaurant General Manager
Wendys Restaurant
Tampa, FL
09.2007 - 05.2011
- Implemented cost control measures, optimizing inventory management and reducing waste.
- Developed marketing strategies to increase foot traffic and sales in both restaurants.
- Collaborated with corporate leadership on strategic initiatives to enhance brand visibility and market share.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
Restaurant General Manager
Long John Silvers & A&W
Tampa Bay
03.1996 - 08.2007
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented strategies for cost control, focusing on optimizing inventory management and reducing waste.
- Trained and mentored staff, enhancing team performance and customer service standards.
- Developed marketing strategies to increase foot traffic and sales.
- Analyzed financial reports to identify trends, guiding budget decisions for profitability.
- Established operational protocols, improving efficiency in food preparation and service delivery.
- Fostered a positive work environment, promoting employee engagement and retention initiatives.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
High School Diploma -
Plant City High School
Plant City, FL06-1998
Skills
- Customer service
- Staff management
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
- Decision-making
- Customer engagement
- Safety and security
- Retail management
- Work planning and organization
- Coaching and mentoring
Timeline
Department Manager
Publix Super Markets Inc
05.2011 - Current
Restaurant General Manager
Wendys Restaurant
09.2007 - 05.2011
Restaurant General Manager
Long John Silvers & A&W
03.1996 - 08.2007
High School Diploma -
Plant City High School