Randal J. Wagner
Anchorage,USA
Summary
Dedicated professional with strong customer service skills and a commitment to assisting diverse clients. Experienced in problem-solving and effective communication, ensuring positive experiences and support for individuals navigating challenges.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Pro-service Loader/DIY Loader
Lowe's Home Improvement
Anchorage, AK
04.2019 - 11.2023
- Exercising skills already outlined in above position as Peer Mentor.
Directing people such as employees and clients to locations of products.
Assisting special needs employees and clients.
Using the SMART model for sales and customer service.
Seeking the customer and eliciting the plans, needs, vision which the customer has and finding the best fit and way to meet the customer's highest possible satisfaction.
M: Meet customers need through exploring their desire and reason for coming to our store.
A: Add value to their original purchase plan.
R: Review the products, plans, future objectives and purchases as project progress.
T: Complete the sale and Thank the customer.
Directing people such as employees and clients to locations of products. Assisting special needs employees and clients.
Implementing all policies properly while balancing the myriad policies with the nuances of the circumstances.
Locate product, assist with loading vehicles, build loads, transport pallets that are built onto flatbed trucks, assist with directing forklift drivers, learn and exercise safety procedures in and outside of building, exercise excellent customer service and up-sell further products for future needs and projects.
Various jobs (temp)
People Ready
Anchorage, AK
12.2017 - 04.2019
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
Yard Hand
Alaska Tire World
Anchorage, AK
05.2017 - 09.2018
- Stacked pallets neatly to maintain organization of yard.
- Loaded material onto trucks and secured for transport.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Secured items in truck by strapping over protective padding.
- Transported and arranged items to and from yard.
Peer Mentor
AK Mental Health Consumer Web
Anchorage, AK
03.2016 - 04.2017
- Supported individuals in navigating mental health resources and services.
- Facilitated peer support groups to encourage open discussions and shared experiences.
- Provided guidance on coping strategies and self-advocacy techniques.
- Collaborated with mental health professionals to enhance client care plans.
- Organized community outreach events to raise awareness of mental health issues.
- Maintained accurate records of peer interactions and support sessions.
- Promoted a safe and inclusive environment for all participants in programs.
- Shared personal stories and experiences to provide hope, advocacy and one-on-one support to peers.
- Provided academic support and guidance to students in need of assistance.
- Attended meetings and trainings to optimize professional development.
- Maintained accurate records of interactions with each mentee, including notes and progress reports.
- Expressed understanding and support to help individuals pursue paths to professional development.
- Developed strategies for helping mentees overcome personal challenges that may interfere with their education goals.
- Ensured a safe and supportive learning environment for all students.
- Encouraged positive behavior among mentees by modeling appropriate conduct at all times.
- Collaborated with peer mentoring program members to devise new methods to generate interest and participation.
- Guided peers through recovery process by performing outreach and advocacy to support treatment plan.
- Demonstrated cultural responsiveness to support diverse families and communities.
- Encouraged positive study habits and self-motivation among mentee group.
- Maintained confidentiality of all mentee communications and records.
- Developed and distributed educational materials and resources.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Conferred with parents, teachers and administrators to discuss children's progress and resolve behavioral and academic problems.
Peer Bridger
CHOICES, Inc.
Anchorage, AK
11.2015 - 02.2016
Customer Service Rep
Carrs Safeway Grocery
Anchorage, AK
06.2015 - 11.2015
Customer Service Rep
Carrs Safeway Grocery
Nome, AK
03.2013 - 06.2015
Sales Associate
Nome Trading Company
Nome, AK
10.2012 - 01.2013
Security Officer
Guardsmark, Inc.
San Diego, CA
06.1999 - 12.2012
- Monitored premises to ensure safety and security for clients and employees.
- Conducted regular patrols to detect suspicious activities and potential hazards.
- Responded swiftly to alarms and emergencies, maintaining a calm demeanor.
- Enforced access control measures to regulate entry of personnel and visitors.
- Prepared detailed incident reports documenting unusual occurrences and actions taken.
- Collaborated with law enforcement during investigations and emergency situations.
- Trained new security personnel on protocols, procedures, and company policies.
- Utilized surveillance equipment to monitor activities and maintain a secure environment.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Investigated all reported incidents of theft or vandalism on premises.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Maintained high levels of alertness throughout shifts.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Education
Associate of Arts -
MESA COLLEGE
09-1984
Writing and Psychology Major
SAN DIEGO STATE UNIVERSITY
Certification - Peer Employment Training course
Recovery Innovations of California
Skills
- Quorum: Suicide prevention for the layperson
- Addiction recovery modalities: AA, Rational Recovery, Smart Recovery
- Forum regular attendant of National Association for Addiction Professionals (NAADAC)
Websites
Certification
- Mental Health Advance Directive training
- Advance Health Response plan class
- QRP class on suicide prevention
- Listening Post monitor training
- CPR certification
Accomplishments
- Developed a quarterly spreadsheet tracking tool for a community recovery resources agency to avoid potential HIPAA code violations and client duplications.
- Updated store-wide product reference guide for all items for employee use in a multimillion-dollar art store.
Personal Information
Volunteer Experience
- Value Creation Society, 23 years, Member of Japanese Organization promoting International Peace and Inclusiveness and Respect.
- La Jolla Community Services, Board member building affordable housing for displaced individuals and families of San Diego County.
- The Listening Post project, Anchorage, Alaska, 2 years
- Alaska Worker's Association, Volunteer member
Timeline
Pro-service Loader/DIY Loader
Lowe's Home Improvement
04.2019 - 11.2023
Various jobs (temp)
People Ready
12.2017 - 04.2019
Yard Hand
Alaska Tire World
05.2017 - 09.2018
Peer Mentor
AK Mental Health Consumer Web
03.2016 - 04.2017
Peer Bridger
CHOICES, Inc.
11.2015 - 02.2016
Customer Service Rep
Carrs Safeway Grocery
06.2015 - 11.2015
Customer Service Rep
Carrs Safeway Grocery
03.2013 - 06.2015
Sales Associate
Nome Trading Company
10.2012 - 01.2013
Security Officer
Guardsmark, Inc.
06.1999 - 12.2012
Associate of Arts -
MESA COLLEGE
Writing and Psychology Major
SAN DIEGO STATE UNIVERSITY
Certification - Peer Employment Training course
Recovery Innovations of California
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