Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randall Alm

Nashville

Summary

Dynamic professional with a proven track record at FedEx Express, adept in time management and customer service. Excelled in enhancing customer satisfaction through efficient deliveries and professional communication. Skilled in problem-solving and building rapport, ensuring adherence to confidentiality and safety standards. Demonstrated ability to work independently, achieving consistent service quality.

Overview

11
11
years of professional experience

Work History

Courier

Fedex Express
05.2022 - 01.2025
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.

Courier

Amazon
07.2019 - 05.2022
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Followed company policies and procedures during shift.

Help Desk Support Specialist

Convergys, AT&T
04.2014 - 04.2016
  • Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
  • Ensured compliance with company policies regarding data security during interactions with customers.
  • Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.


- Unsure of the actual date of hire and date of leave. Started in 2014 and left the beginning of 2016 I believe.

Education

High School Diploma -

Sycamore High School
Pleasant View, TN
06-2011

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Time management
  • Relationship building and rapport
  • Attention to confidentiality

Timeline

Courier

Fedex Express
05.2022 - 01.2025

Courier

Amazon
07.2019 - 05.2022

Help Desk Support Specialist

Convergys, AT&T
04.2014 - 04.2016

High School Diploma -

Sycamore High School
Randall Alm