Randall Arnold
Fallbrook
Summary
Dynamic and results-driven professional with exceptional customer service skills. Proven track record in enhancing guest engagement and optimizing operational efficiency. Adept at cash handling and banquet coordination, consistently delivering memorable experiences while training staff to uphold high service standards.
Overview
9
9
years of professional experience
Work History
Server
Sundried Tomato Bistro
San Juan Capistrano, CA
09.2025 - Current
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Improved dining experience by providing prompt, attentive service to guests.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Manager
Cinepolis Luxury Cinemas
Vista
07.2024 - 09.2025
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Ensured the kitchen had the right food safety protocols
- Managed the movie times and screens
- Ordered and put away stock several times a week
- Ensuring the safe was counted and money was deposited at the end of each shift
Manager
Chick Fil a
Oceanside
02.2022 - 06.2024
- Developed and implemented operational strategies to enhance team efficiency and productivity.
- Streamlined workflow processes, reducing operational bottlenecks and increasing output consistency.
- Coordinated training programs for staff development, fostering a culture of continuous improvement.
- Oversaw inventory management systems, optimizing stock levels and reducing waste.
- Member of the food safety program to insure food and cleanliness was up to par at all hours of the day
- Member of the associates program where we met and learned on how to be a better leader inside and outside of work
- Ran shifts during rush hour with around 22 people on shift and insuring breaks and fixing all the bottlenecks in the back of house and front of the house
Server
Marco Italian Restaurant
Vista, CA
07.2021 - 01.2022
- Resolved guest complaints promptly, maintaining a positive dining atmosphere and reputation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Retail Sales Associate
Green Thumb Nursery
San Marcos
10.2020 - 06.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring accurate stock replenishment and organization.
- Forklift certified
Server
Pala Mesa Resort
Fallbrook
09.2018 - 03.2020
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Implemented upselling techniques to maximize revenue from food and beverage sales.
- Conducted regular table checks to ensure guest needs were met throughout the meal service.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Banquet Captain
Wedgewood Banquet Center
Fallbrook, CA
12.2016 - 09.2018
- Coordinated banquet setup, ensuring timely execution of event arrangements and adherence to client specifications.
- Managed food service operations, maintaining high standards of quality and presentation throughout events.
- Led team in delivering exceptional guest experiences, fostering a proactive service-oriented environment.
- Trained new staff on service protocols and efficiency practices, enhancing overall team performance and productivity.
Education
Film Production
Palomar College
San Marcos, California, CASkills
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- High volume dining
- Guest relations management
- Beverage preparation
- Banquet coordination
- Shift management
Timeline
Server
Sundried Tomato Bistro
09.2025 - Current
Manager
Cinepolis Luxury Cinemas
07.2024 - 09.2025
Manager
Chick Fil a
02.2022 - 06.2024
Server
Marco Italian Restaurant
07.2021 - 01.2022
Retail Sales Associate
Green Thumb Nursery
10.2020 - 06.2021
Server
Pala Mesa Resort
09.2018 - 03.2020
Banquet Captain
Wedgewood Banquet Center
12.2016 - 09.2018
Film Production
Palomar College