Randall Arrand
LaVale,MD
Summary
Dynamic Human Resources Specialist with extensive experience at the Social Security Administration, excelling in complex investigations and regulatory compliance. Proven ability in candidate assessment and conflict resolution, driving policy adherence and corrective actions. Skilled in case management and adept at leveraging technology for efficient workflow management.
Overview
18
18
years of professional experience
Work History
Human Resources Specialist
Social Security Admin: Div of Quality Service
Washington, District of Columbia
05.2014 - 03.2025
- Conducted complex investigations into bias and misconduct complaints against disability judges.
- Reviewed disability determinations, audited hearings, documented misconduct and policy compliance issues, and recommended corrective actions, including suspensions and removals.
- Conducted interviews and assessed candidate qualifications.
Senior Executive Analyst
SSA - Office of Disability Adjudication and Review
Washington, District of Columbia
02.2011 - 05.2014
- Directed workflow and ensured quality control for high-level policy assignments within disability adjudication program.
- Maintained alignment with leadership guidance and agency standards across multiple operational units.
- Assisted in the implementation of new systems for streamlined workflow management.
Paralegal Specialist
Social Security Administration - Appeals Council
Washington, District of Columbia
09.2007 - 02.2011
- Drafted revised determinations based on comprehensive evaluations of agency findings and evidence.
- Collaborated with Office of General Counsel to assess defensibility of federal court appeals.
- Leveraged electronic tools for efficient review and verification of technical program requirements.
Social Insurance Specialist
SSA - Offie of the Federal Reviewing Official
Washington, District of Columbia
01.2007 - 09.2007
- Gathered claims-related information from claimants and representatives through phone and written communication.
- Provided regular status updates while addressing inquiries regarding agency policies and procedures in clear language.
- Resolved client inquiries and issues related to benefits through effective communication strategies.
Education
Associate of Science - Social Sciences
Northern Virginia Community College
Annandale, VA01.2013
Skills
- Case management and complex claims
- Medical evidence review
- Regulatory compliance
- Microsoft Office proficiency
- Case tracking systems
- Investigation techniques
- Candidate assessment and recruitment
- Conflict resolution strategies
- HR policy development
- Benefits administration
Additional Relevant Experience
Pharmacy Technician
Alexandria, Virginia
Aug 1998 - Jul 2000
- Processed prescription orders accurately and efficiently for patients and healthcare providers.
- Utilized pharmacy management software for order tracking and record-keeping tasks.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
Specialized Training
Many classes with and without certifications have been taken from 2007 - 2025, including, but not limited to the following:
- Certified Federal HR Practitioner
- Processing Federal Personnel Actions
- Administrative Officer and Retirement and Benefits Planning
- Human Resource Management of Social Security Institutions
- RSSA® certification
- Certified Social Security and Medicare Specialist
Timeline
Human Resources Specialist
Social Security Admin: Div of Quality Service
05.2014 - 03.2025
Senior Executive Analyst
SSA - Office of Disability Adjudication and Review
02.2011 - 05.2014
Paralegal Specialist
Social Security Administration - Appeals Council
09.2007 - 02.2011
Social Insurance Specialist
SSA - Offie of the Federal Reviewing Official
01.2007 - 09.2007
Associate of Science - Social Sciences
Northern Virginia Community College