- Auto Repair/Restoration
- DIY and Home Improvement
Randall Counter
Arlington,TX
Summary
Dynamic Office Manager at SCI/Dignity Memorial with a proven track record in customer service and document management. Expertly maintained confidentiality while enhancing operational efficiency. Skilled in conflict management and policy implementation, driving successful audits and ensuring balanced budgets. Recognized for building strong client relationships and achieving sales targets in previous roles.
Overview
40
40
years of professional experience
Work History
Office Manager
SCI/Dignity Memorial
10.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Liaised audits involving SOX, TDB & TFSC.
- Approved and signed off contracts.
Outside Sales Representative
Heatcon Inc.
07.2005 - 10.2006
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Territory encompassed Washington, Oregon & Idaho.
Outside Sales Representative
Sonofresco Coffee
06.2002 - 05.2005
- Helped the development of a new coffee business model rollout.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Improved profits margins and market penetration through product differentiation.
- Trade show rep.
Multi-Line Insurance Agent
Farmers Insurance
06.1990 - 10.2004
- Coordinated claims handling process between clients and insurance carriers, ensuring timely resolutions and minimized loss.
- Collaborated with underwriters to evaluate risk factors and accurately price policies for optimal coverage.
- Mentored new agents in sales techniques, product knowledge, and agency operations for successful career development.
- Cross-sold insurance products to existing clients to reach sales targets.
Licensed Airframe & Powerplant Mechanic
Boeing Co.
05.1985 - 06.1990
- Read and interpreted manufacturer and airline maintenance manuals, service bulletins and other specifications to determine feasibility and method of repairing or replacing malfunctioning or damaged components.
- Recorded inspection and maintenance actions using log books, computer terminals and other technical applications.
- Serviced and repaired fuel, electrical, hydraulic and other aircraft systems.
- Rebuilt aircraft structures and functional components in accordance with maintenance manual, FAA regulations and aviation services policies and procedures.
- Implemented quality control measures during repair processes, maintaining high standards of workmanship at all times.
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, and mechanical flight controls.
Education
FAA Certified A & P License - Aircraft Maintenance Technology
South Seattle Community College
Seattle, WASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Document management
- Staff management
- Conflict management
- Policy implementation
- Facility management
- Good judgment
- Professional and courteous
Accomplishments
Married for 48 years with three successful children and 4 unbelievable grand daughters.
I have been a high level baseball umpire for the last 30 years. Working playoffs at the state level and I've trained several umpires to help achieve their goals.
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Office Manager
SCI/Dignity Memorial
10.2019 - Current
Outside Sales Representative
Heatcon Inc.
07.2005 - 10.2006
Outside Sales Representative
Sonofresco Coffee
06.2002 - 05.2005
Multi-Line Insurance Agent
Farmers Insurance
06.1990 - 10.2004
Licensed Airframe & Powerplant Mechanic
Boeing Co.
05.1985 - 06.1990
FAA Certified A & P License - Aircraft Maintenance Technology
South Seattle Community College