Randall Holdrege
911 Public Safety Telecommunicator
Greensboro,NC
Summary
Reliable employee seeking the Conductor position. Offering excellent communication and good judgment. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
City Of Greensboro
Greensboro, NC
11.2017 - Current
- Received emergency and non-emergency calls and prioritized dispatch of units such as police, fire and EMS while tracking data in real-time environments.
- Relayed information to first responders via radio
- Read system maps and caller information, and documented details in CAD systems.
- Routed calls to police, fire and ambulance service to meet individual call needs.
Security Guard
Allied Universal Security Services
Greensboro, NC
08.2016 - 10.2017
- Provided Security for Guilford County courthouses throughout Guilford County.
- Patrolled government buildings in High Point, NC as well as Greensboro, NC as needed.
- Provided overnight security for A&T State University through Lankford Protective Services later employees moved to Allied Universal.
Customer Service
The Salvation Army Thrift Store
Spring Hill, FL
09.2014 - 06.2016
- Provided customer service when needed, by operating cash registers.
- Unloading and loading delivery trucks twice a day, and arranging the merchandise on the sales floor
- Maintained, cleaned, and closed the store at the end of day,
Assembler
Walmart
Spring Hill, FL
07.2013 - 02.2014
- Assembled merchandise (Bicycles, furniture, etc.) for display and customers upon request.
- Operated registers when requested by management
- Unloaded trucks and made repairs around the store as needed
Education
High School Diploma -
Nature Coast Technical High School
Brooksville, FL06.2013
Skills
- Critical Thinking
- Active Listening
- CPR Certified
- Law Enforcement Collaboration
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- EPD - Emergency Police Dispatch
- Certified CPR/AED, First aid Training
- DCI/NCIC Certified
Timeline
911 Public Safety Telecommunicator
City Of Greensboro
11.2017 - Current
Security Guard
Allied Universal Security Services
08.2016 - 10.2017
Customer Service
The Salvation Army Thrift Store
09.2014 - 06.2016
Assembler
Walmart
07.2013 - 02.2014
High School Diploma -
Nature Coast Technical High School
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